Customer Service and Technical Support Lead

7 days ago


Hauppauge, New York, United States B&L PC SOLUTIONS INC Full time
Job Description

We are seeking a Customer Service and Technical Support Lead to join our team at B&L PC SOLUTIONS INC. The ideal candidate will have a strong background in IT support, excellent leadership skills, and a passion for delivering exceptional customer service.

Duties
  • Provide technical support via phone, email, or chat
  • Lead a team of junior support technicians
  • Develop and maintain documentation for standard operating procedures
  • Collaborate with the management team to improve service delivery
Requirements
  • Bachelor's degree in Computer Science or related field (or equivalent experience)
  • Minimum 2 years of experience in IT help desk support role
  • Strong understanding of computer systems, networks, and software applications
  • Excellent problem-solving and communication skills
Benefits

Estimated salary: $65,000 - $85,000 per year

The successful candidate will receive a competitive compensation package, including health insurance, retirement plan, and paid time off.



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