IT Team Lead

7 days ago

Hauppauge, New York, United States WS Audiology Americas Full time
Job Title

We are seeking a seasoned IT professional to lead our support team at WS Audiology Americas. The successful candidate will have extensive experience in managing IT teams and possess excellent leadership skills.

About the Role

This is a challenging opportunity for an individual who thrives in a dynamic environment. As IT Team Lead, you will be responsible for overseeing the daily operations of our support team, ensuring seamless service delivery, and driving strategic initiatives.

Salary

The salary for this position is estimated at $120,000 - $150,000 per annum, commensurate with experience. A comprehensive benefits package, including paid holidays and PTO policy, 401k matching program, and employee discounts, is also offered.

Responsibilities
  • Lead a high-performing IT support team, ensuring excellent customer service and technical expertise.
  • Develop and implement strategies to improve service levels, reduce costs, and enhance overall efficiency.
  • Collaborate with senior management and stakeholders to drive business objectives and ensure alignment with organizational goals.
  • Manage budgets, forecasting, and project planning to achieve targets.
Requirements
  • At least 1 year of experience in leading an IT or customer service team as either a lead, supervisor, or manager.
  • 10 years of work within IT support or related/progressive work within IT or customer service.
  • Strong customer service mindset with good communication skills.
  • Experience with MNC using a centralized governance model highly recommended.
  • Experience with budgeting exercise, forecasting, and project planning a plus.
Benefits
  • Comprehensive Benefits Package.
  • Paid Holidays & PTO Policy.
  • 401k Matching Program.
  • Employee, Family & Friends Hearing Aid Discount Program.
  • Service Days & Diversity, Equity & Inclusion Initiatives.
Equal Opportunity Employer

WS Audiology Americas provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person's ability to do the job or otherwise made unlawful by federal, state, or local law.

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