Technical Support Specialist

4 days ago


Hauppauge, New York, United States Flexible IT Full time
Job Title

Technical Support Specialist

About Us

Flexible IT is a leading Microsoft Gold Certified managed services provider in Long Island. Our company is driven by a team of skilled individuals who understand technology's vital role in business.

Compensation and Benefits
  • Estimated Salary: $60,000 - $80,000 per year
  • Flexible work environment
  • Health insurance
  • Paid time off
  • Retirement savings plan
  • Relevant Certification Reimbursement
Job Description

We are seeking an experienced Technical Support Specialist to join our team. The ideal candidate will have 3-5 years of technical support experience and a strong understanding of computer systems and networks.

  • Configure and support on-premises hardware and software
  • Configure and support cloud-based hardware and software
  • Answer clients' technical questions
  • Keep clients informed about the progress and status of their service requests
  • Troubleshoot technical problems
  • Change configurations, settings, and permissions to fix computer issues
  • Install software and hardware drivers and update existing ones as needed
Required Skills and Qualifications
  • Technical Support Experience: 3-5 Years (Preferred)
  • Bachelor's degree: (Preferred)
  • Experience working with Azure
  • Experience working with Microsoft 365
  • Experience working with HP Devices (Preferred)
  • Ability to communicate effectively
  • Ability to prioritize multiple tasks effectively
  • Ability to work in a fast-paced environment
  • Ability to work independently and in a team environment
  • Understanding of computer systems and networks
  • Knowledge of security and data privacy principles
  • Must be able to lift and carry 25 lbs.


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