Customer Support Engineer
1 week ago
We are seeking a highly skilled Customer Support Engineer to join our team at Tuttnauer USA. As a key member of our customer support team, you will be responsible for providing technical assistance to customers who use our medical equipment.
The ideal candidate will have a strong understanding of equipment operation, excellent communication skills, and the ability to work in a fast-paced environment.
The role requires attention to detail, ability to troubleshoot complex issues, and provide exceptional customer service.
Responsibilities:
- Provide technical support to customers via phone or email
- Troubleshoot and resolve complex technical issues
- Document all interactions with customers
- Collaborate with internal teams to resolve issues
Requirements:
- Bachelor's degree in a related field or equivalent experience
- 2+ years of experience in a similar role
- Strong understanding of equipment operation and technical concepts
- Excellent communication and problem-solving skills
Salary:$75,000 - $100,000 per year
Benefits:
- Comprehensive health insurance
- Dental and vision insurance
- Retirement plan
- Generous PTO policy
Location:Huntington, NY
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