Customer Support Engineer

1 week ago


Hauppauge, New York, United States Tuttnauer USA Full time
Job Title: Customer Support Engineer - Equipment

We are seeking a highly skilled Customer Support Engineer to join our team at Tuttnauer USA. As a key member of our customer support team, you will be responsible for providing technical assistance to customers who use our medical equipment.

The ideal candidate will have a strong understanding of equipment operation, excellent communication skills, and the ability to work in a fast-paced environment.

The role requires attention to detail, ability to troubleshoot complex issues, and provide exceptional customer service.

Responsibilities:

  • Provide technical support to customers via phone or email
  • Troubleshoot and resolve complex technical issues
  • Document all interactions with customers
  • Collaborate with internal teams to resolve issues

Requirements:

  • Bachelor's degree in a related field or equivalent experience
  • 2+ years of experience in a similar role
  • Strong understanding of equipment operation and technical concepts
  • Excellent communication and problem-solving skills

Salary:$75,000 - $100,000 per year

Benefits:

  • Comprehensive health insurance
  • Dental and vision insurance
  • Retirement plan
  • Generous PTO policy

Location:Huntington, NY



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