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Customer Service Liaison

2 months ago

Livermore, California, United States Visual Media Alliance Full time

Job Summary:

Visual Media Alliance is seeking a highly skilled Customer Service Liaison to join our team. As a key member of our service operations team, you will be responsible for planning and developing short and long-term strategies for all aspects of service, as well as overseeing daily operations.

Key Responsibilities:

  • Coordinate production, manufacturing, and distribution of client materials with all departments to ensure total client satisfaction.
  • Coordinate pre-sale development with sales departments to include pricing, availability, configuration, profitability, and proposal.
  • Maintain ongoing contact with clients to receive feedback regarding all aspects of workflow, such as shipment dates, special needs, product updates, feasible improvements, and problems.
  • Perform all customer service duties, including answering customer inquiries regarding account status, product information, and price information.
  • Communicate purchase order confirmations to appropriate individuals.
  • Maintain daily updates of production schedules, noting any deviations.
  • Receive and respond to inquiries from customers and sales staff regarding technical procedures.
  • Apply knowledge of the company's physical plant to best meet client needs.
  • Create and maintain customer files with appropriate documentation.
  • Oversee the process of returned parcels as required.
  • Perform other related duties as assigned.

Requirements:

  • Oral communication skills
  • Written communication skills
  • Active listening
  • Technical communication skills
  • Customer service skills
  • Critical thinking
  • Accuracy
  • Organization
  • Planning
  • Professionalism
  • Flexibility
  • Computer literacy

Education/Experience:

High school or equivalent. Prior customer service experience required.