Customer Service Representative

4 days ago


Livermore, California, United States Collabera Full time
Job Title: Customer Service Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues efficiently, and ensuring a positive experience for all interactions.

Key Responsibilities:
  • Manage customer inquiries and concerns through various communication channels, including phone, email, and chat.
  • Provide accurate and timely information to customers, addressing their needs and resolving issues in a professional and courteous manner.
  • Collaborate with internal teams to resolve complex issues and ensure seamless customer experiences.
  • Meet or exceed performance metrics for quality, efficiency, and customer satisfaction.
  • Stay up-to-date with product knowledge and company policies to provide informed support to customers.
Requirements:
  • High school diploma or equivalent required; degree in a related field preferred.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Proficiency in MS Office and other relevant software applications.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
Preferred Qualifications:
  • 1-4 years of experience in a customer-facing role, preferably in a call center or customer support environment.
  • Knowledge of CRM software and other relevant tools.
  • Ability to work in a dynamic environment and prioritize multiple tasks and projects.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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