Customer Service Representative

1 week ago


Livermore, California, United States ATR International Full time
Customer Service I Job Description

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service I. This role will involve working closely with Acelis Health in Enrollment Services, where you will be responsible for assisting customers throughout the enrollment process.

Key Responsibilities:

  • Provide exceptional customer service through inbound and outbound calls, ensuring a positive experience for our clients.
  • Utilize a database to retrieve customer and company information, demonstrating attention to detail and organizational skills.
  • Learn and follow detailed instructions, using a variety of resources to provide accurate information to customers.
  • Demonstrate patience, tact, empathy, and problem-solving skills, with consistently good voice quality.
  • Organize and handle calls with speed and accuracy, working with complex computer applications and resource materials.

Requirements:

  • Previous customer service experience, with a strong background in phone support.
  • Ability to learn quickly and retain information, with good phone etiquette and multitasking skills.
  • High attention to detail and good attendance are essential for this role.

About the Ideal Candidate:

We are looking for someone who is passionate about delivering exceptional customer service, with a strong ability to work in a fast-paced environment. If you have a positive attitude, excellent communication skills, and a willingness to learn, we encourage you to apply for this exciting opportunity.



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