Sales Support Specialist

1 week ago

San Antonio, Texas, United States Hajoca Full time

Inside Sales/CSR

Hajoca Corporation is a prominent privately-held distributor specializing in plumbing, heating & cooling, and industrial supplies. Established in 1858, our company is founded on the core values of "Service, Integrity, Reliability," fostering relationships built on trust and support among teammates, customers, and suppliers. Our success is attributed to a unique business philosophy and the talented individuals who drive our operations.

Although Hajoca operates on a large scale, we maintain a decentralized structure where each of our locations, known as Profit Centers (PCs), is managed independently, resembling a small business. Each PC is equipped with a warehouse, sales office, and often a showroom, allowing us to tailor our approach to the unique characteristics of each local market.

We are currently seeking an Inside Sales/CSR professional to contribute to our success.

The compensation for this role is competitive, reflecting the importance of the position.

Are you enthusiastic about customer service? Do you possess the knowledge and service orientation necessary to foster sales and build enduring relationships with both new and existing clients? If so, this role may be an excellent fit for you.

Key Responsibilities:

  • Engage with customers primarily through telephone communication, delivering the necessary customer service to generate and finalize sales.
  • Achieve or surpass established sales and gross profit targets, contributing to profit-sharing initiatives.
  • Accurately process sales orders and bids resulting from telephone sales interactions.
  • Assist customers who visit the Profit Center to collect their orders.
  • Identify innovative strategies to enhance sales with existing clients and establish yourself as their trusted advisor.
  • Generate leads that can convert into new customer relationships.
  • Recognize opportunities for value-added services and effectively communicate our solutions.
  • Address and resolve customer issues, manage pricing discrepancies, and handle material returns in accordance with company policies, ensuring timely follow-up for resolution and customer satisfaction.
  • Support Counter and Outside Sales efforts as part of our collaborative Profit Center team.
  • Notify the Profit Center Manager and Credit Manager of any changes in a customer's business that may pose a credit risk.

Qualifications:

  • High school diploma or equivalent.
  • At least 1 year of experience in customer service or inside sales; experience in contractor sales is preferred.
  • Familiarity with products offered in the Profit Center.
  • Proficiency in Microsoft Office applications (Outlook, Word, Excel) for communication, maintaining sales plans, call reports, customer contact files, and analyzing customer data.

Ideal Candidate Attributes:

  • Exceptional customer service, verbal communication, and active listening skills.
  • Ability to demonstrate product knowledge to address customer inquiries and identify upselling or cross-selling opportunities.
  • Capacity to build influential relationships and trust with customers and vendors through open communication.
  • Proficiency in asking insightful questions to understand customer needs, overcoming objections by proposing profitable solutions, and effectively closing sales.
  • Ability to foster positive working relationships and encourage teamwork among colleagues.
  • Willingness to learn and utilize the computer systems required for order processing.
  • Capability to operate warehouse material-handling equipment as needed.
  • Basic mathematical skills for handling numbers, fractions, and decimals.

Benefits:

Our culture is designed for exceptional individuals who leverage their talents to drive business success and share in the financial rewards of their contributions. Alongside a competitive starting wage, we offer a Profit-Sharing Program that allows team members to earn a share of the profits annually. Additionally, we provide:

  • Comprehensive benefits for full-time employees (30+ hours per week), including medical, dental, vision, and prescription coverage.
  • Accident and Hospital Indemnity coverage.
  • Life insurance and Long-Term Disability.
  • Pre-tax accounts for healthcare and dependent care.
  • Paid vacation, holidays, and sick leave.
  • 401(k) retirement plan.
  • Retirement cash account with company contributions.
  • Targeted training programs focused on personal and professional development.

EEOC Statement

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