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Sales Support Specialist

2 months ago

San Antonio, Texas, United States Hajoca Full time

Inside Sales/CSR

Hajoca Corporation is a leading privately-held distributor specializing in plumbing, heating & cooling, and industrial supplies. Established in 1858, our company thrives on the principles of Service, Integrity, and Reliability, fostering strong relationships with our team members, clients, and suppliers. Our success is rooted in a unique business philosophy and the exceptional talent of our workforce.

Operating in a decentralized manner, each of our locations, known as Profit Centers, is managed by a Profit Center Manager who treats it as their own business. Each center typically comprises a warehouse, sales office, and sometimes a showroom, allowing us to tailor our services to the specific needs of the local market.

We are currently seeking an Inside Sales/CSR professional to join our team.

The compensation for this role is competitive, reflecting the value of your contributions.

Key Responsibilities:

  • Engage with customers primarily through phone interactions, delivering the service necessary to generate and finalize sales.
  • Achieve or surpass established sales and profit objectives, contributing to overall profit sharing.
  • Accurately process sales orders and bids from telephone transactions.
  • Assist customers who visit our Profit Center to collect their orders.
  • Identify innovative strategies to enhance sales with existing clients and establish trust as their advisor.
  • Generate leads that convert into new clientele.
  • Recognize opportunities for value-added services and effectively communicate our solutions.
  • Investigate and resolve customer issues, addressing pricing discrepancies and material returns promptly, ensuring customer satisfaction.
  • Support Counter and Outside Sales efforts, collaborating with the Profit Center team.
  • Inform the Profit Center Manager and Credit Manager of any changes in a customer's business that may pose a credit risk.

Qualifications:

  • High school diploma or equivalent.
  • At least 1 year of experience in customer service or inside sales; experience in contractor sales is preferred.
  • Familiarity with products offered in the Profit Center.
  • Proficiency in Microsoft Office applications (Outlook, Word, Excel) for communication, maintaining sales plans, and analyzing customer data.

Ideal Candidate Attributes:

  • Exceptional customer service, communication, and listening skills.
  • Strong product knowledge to address customer inquiries and identify upselling opportunities.
  • Ability to build trust and influential relationships with customers and vendors through effective communication.
  • Proficient in asking insightful questions to understand customer needs and recommend profitable solutions.
  • Capable of fostering positive relationships and teamwork with colleagues.
  • Willingness to learn and operate the computer systems used for order processing.
  • Ability to learn to operate warehouse material-handling equipment.
  • Basic math skills for handling numbers and calculations.

Benefits:

Our culture is designed for outstanding individuals who leverage their skills to drive business success and share in the financial rewards of their efforts. In addition to a competitive starting wage, we offer a Profit-Sharing Program that allows team members to earn a share of the profits annually. Our comprehensive benefits package includes:

  • Medical, dental, vision, and prescription coverage.
  • Accident and Hospital Indemnity coverage.
  • Life insurance and Long Term Disability.
  • Pre-tax accounts for healthcare and dependent care.
  • Paid vacation, holidays, and sick time.
  • 401(k) plan.
  • Retirement cash account with company contributions.
  • Targeted training programs focused on personal and professional development.

EEOC Statement