Customer Support Associate

2 weeks ago


Houston, Texas, United States CTS Complete Technical Services Full time

Position Overview: This role is essential in assisting clients with their efforts to resolve accounts receivable discrepancies related to invoicing.

Key Qualifications:

  • Minimum of 2 years of experience in administrative, clerical, or customer service roles.
  • Stable work history is required.
  • Proficiency in Microsoft Excel is necessary.
  • Familiarity with ERP systems, particularly Oracle Cloud, is advantageous.

Primary Responsibilities:

  • Engage with customers to understand their requirements and effectively address any potential issues with products or services.
  • Provide quotes to assigned customers based on their inquiries.
  • Proactively manage customer expectations by reviewing open orders.
  • Respond to incoming calls in a professional manner, offering solutions and escalating issues to specialized teams when necessary.
  • Coordinate with customers regarding pricing and invoicing inquiries.
  • Collaborate with the warehouse team to ensure timely shipment of necessary parts for service calls.
  • Work alongside service coordinators to ensure availability of service personnel for scheduled calls.
  • Perform additional tasks as assigned.

Education and Experience Requirements:

  • High School Diploma or GED is required.
  • Ability to successfully complete a drug screening and background check.
  • Experience in a customer service-focused position is preferred.
  • Proficiency in Microsoft Office is essential.
  • Strong organizational skills with the capability to manage multiple priorities effectively.
  • Willingness to adapt and learn various job functions as needed.
  • Ability to thrive in a fast-paced work environment.


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