Sales Support Customer Service Associate

2 weeks ago


Houston, Texas, United States Omni Cable Full time

Customer Service Representative (Sales Support)

We are seeking a dynamic and confident Customer Service Representative (Sales Support) to join our team. This role is essential in enhancing customer satisfaction and fostering strong relationships with our clients.

About OmniCable:

OmniCable is a leading redistributor of electrical products, wire and cable, and value-added services. We pride ourselves on delivering exceptional service through operational excellence and a collaborative approach. Our extensive inventory and partnerships with top manufacturers allow us to support our distributors effectively.

Key Responsibilities:

  • Assist Account Managers by addressing customer inquiries and providing administrative support.
  • Build and maintain positive relationships with both internal teams and customers.
  • Proactively engage with under-penetrated accounts to increase awareness of OmniCable's offerings.
  • Facilitate order processing and ensure customer needs are met efficiently.
  • Manage incoming call overflow to ensure timely responses.
  • Document customer interactions and maintain accurate records in our systems.
  • Deliver friendly and efficient customer service consistently.

Qualifications:

  • High School Diploma or equivalent.
  • Proficiency in Microsoft Office Suite.
  • Excellent organizational and time management abilities.
  • Strong communication and interpersonal skills.

Preferred Qualifications:

  • Bachelor's Degree or relevant experience.
  • Familiarity with CRM systems.
  • Experience in the service industry or call center environment.
  • Background in industrial sales.

Benefits:

In addition to a competitive salary, OmniCable offers a comprehensive benefits package, including:

  • Medical, Dental, and Vision Plans.
  • Group Term Life and Disability Insurance.
  • 401k Plan with employer contributions.
  • Tuition Reimbursement and Professional Development Programs.
  • Wellness Programs and Volunteer Opportunities.

Join us in our mission to provide outstanding service and support to our customers



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