Futonland E-Commerce Customer Service Representative Role

1 week ago


Newark, Delaware, United States Futonland Full time
About the Job

Futonland is seeking a skilled and customer-focused E-Commerce Customer Service Representative to join our team. In this role, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Job Description
  • Customer Support: Assist customers in making purchases, answer questions regarding orders and issues over the phone, chat, and email, and create new orders using our Point of Sale system.
  • Order Management: Verify and qualify new orders, track and follow up on existing orders, and work on leads using Zendesk.
  • Claims and Problem-Solving: Address customer complaints and resolve issues efficiently.
Requirements
  • E-commerce Experience: Previous experience in e-commerce sales, preferably in furniture, is an asset.
  • Strong Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and colleagues.
  • Technical Skills: Proficiency in Google Suite and Microsoft Office is required.
  • Adaptability: Ability to adapt quickly to changing priorities and take ownership of tasks.
What We Offer

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, and a comprehensive benefits package. Our team is dedicated to delivering exceptional customer service, and we're looking for like-minded individuals who share our passion for excellence.



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