Operations Leader

2 weeks ago


Glen Allen, Virginia, United States The Ladders Full time
Company Overview:

The Ladders is committed to transforming the landscape of homeownership by providing integrated services that streamline the buying, selling, and financing processes. Our approach combines various sectors under one umbrella, ensuring a seamless experience for our clients.

Position Summary:

We are seeking an Operations Leader who embodies our mission of simplifying the homeownership journey through consolidated services and a client-focused approach. This role is ideal for an individual who thrives in a dynamic environment and is passionate about enhancing client satisfaction while achieving operational excellence.

Key Responsibilities:
  • Performance Accountability: Take ownership of business goals that drive impactful results. Formulate strategies to enhance throughput, cycle time, quality, and cost-effectiveness while ensuring transparency in key performance indicators.
  • Quality Assurance: Uphold superior loan quality standards. Enhance compliance and standardization across operations, including audits and client experience management.
  • Operational Efficiency: Lead initiatives to foster continuous improvement in fulfillment processes, utilizing a data-driven methodology. Collaborate on system enhancements that promote efficiency and support digital transformation efforts.
  • Team Leadership: Participate in the development of operational frameworks, compensation structures, and leadership succession plans. Drive strategic priorities for the operations team in collaboration with other departments and stakeholders.
  • Culture and Engagement: Recognize that a strong culture is vital to our success. Inspire your team to unlock their potential and foster innovation in client interactions.
Qualifications:
  • At least 3 years of experience in mortgage loan operations or related fields; an MBA is advantageous.
  • Proficiency in FHA, VA, Conventional, and Automated Underwriting (DU) processes is essential.
  • Comprehensive understanding of the regulatory compliance landscape relevant to the mortgage sector.
  • Analytical mindset with a knack for creative problem-solving and a proven ability to influence corporate culture positively.
  • Demonstrated success in designing and refining processes while effectively leading teams.
  • Experience in nurturing and developing talent within teams.


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