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Customer Service Representative

2 months ago

Syracuse, New York, United States Kelly Services, Inc. Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Kelly Services, Inc. as a Call Center Representative for our Fuel and Propane division.

Key Responsibilities:
  • Deliver Exceptional Customer Service: Provide top-notch service to customers via phone, ensuring their inquiries, orders, and troubleshooting needs are met promptly and professionally.
  • Coordinate Service Calls: Schedule and coordinate service calls with technicians to guarantee timely delivery of services.
  • Build Rapport with Customers: Foster strong relationships with customers by demonstrating empathy and a positive attitude, addressing their concerns and needs effectively.
  • Collaborate with Team Members: Work closely with colleagues to ensure seamless communication and efficient service delivery.
Requirements:
  • Excellent Communication Skills: Possess strong verbal and written communication skills to effectively interact with customers and team members.
  • Problem-Solving Skills: Demonstrate the ability to analyze and resolve customer issues in a professional and courteous manner.
  • Time Management: Prioritize tasks and manage time effectively to meet service delivery deadlines.
  • Adaptability: Remain flexible and adaptable in a fast-paced call center environment.