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Western Region Service Manager

2 months ago

Grand Rapids, Michigan, United States Shape Technologies Group Full time

Job Summary:

We are seeking a highly skilled Regional Service Manager to lead our Western Region team and drive business growth through exceptional customer service and strategic partnerships.

Key Responsibilities:

  • Develop and execute a regional business strategy to achieve revenue growth, customer satisfaction, and profitability targets.
  • Lead a team of service professionals to provide top-notch customer service, technical support, and solutions to customers in the Western Region.
  • Collaborate with internal stakeholders to leverage resources, expertise, and best practices to deliver exceptional results.
  • Build and maintain strong relationships with customers, partners, and internal teams to drive business growth and customer loyalty.
  • Monitor and analyze key performance indicators (KPIs) to measure team performance and identify areas for improvement.

Requirements:

  • Proven leadership experience in a customer-facing role, with a strong track record of driving business growth and customer satisfaction.
  • Excellent communication, interpersonal, and problem-solving skills, with the ability to work effectively in a fast-paced environment.
  • Strong analytical and strategic thinking skills, with the ability to develop and execute business plans and strategies.
  • Experience working in a manufacturing or industrial equipment environment, with knowledge of waterjet and other industrial equipment operations, maintenance, and management.
  • BS in Business and/or Engineering, with 3+ years of experience in a related field.

What We Offer:

  • A competitive salary and benefits package, including medical, dental, vision, 401(k), and paid time off.
  • Opportunities for career advancement and professional growth within a dynamic and innovative company.
  • A collaborative and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional results.

Shape Technologies Group:

We are a leading provider of advanced process solutions, with a commitment to delivering innovative manufacturing process solutions that propel our customers to success. Our team of industry-leading technologists, manufacturing experts, and skilled service professionals work together to anticipate customer needs and deliver technical know-how that transforms their visions into reality.