Customer Service Lead
1 week ago
Strong Hearts in Syracuse, NY is seeking a dedicated FOH Shift Lead to enhance our team. We are looking for an individual who is proactive, reliable, and enthusiastic about providing exceptional service.
Perks of Joining Our Team:
- Complimentary meal for shifts exceeding 6 hours
- One free espresso beverage per shift or unlimited access to drip coffee or cold brew
- Employee discounts on food and merchandise
- Early access to your earnings through Homebase
Additional Compensation:
- Tips
Key Responsibilities:
- Welcome patrons and process their orders
- Engage with guests to ensure a pleasant experience and address any issues
- Maintain customer satisfaction while executing duties
- Assign tasks and oversee team members, providing guidance and feedback
- Organize and manage breaks for staff
- Support fellow team members proactively
- Ensure the team delivers prompt, friendly, and precise service
- Maintain product quality, cleanliness, and safety standards
- Ensure accuracy in online orders
- Train and mentor new staff
- Adhere to dress code, health regulations, and safety protocols
- Promote a positive workplace atmosphere
Required Qualifications:
- Effective listening and communication skills
- Outstanding customer service abilities
- Strong organizational and time management skills
- Prior experience in a supervisory role
We offer flexible shifts throughout the week. Compensation is set at $15.50/hour.
By applying for this position, you consent to receive periodic text messages from this employer and Homebase regarding your job application status. You may opt out at any time. Message and data rates may apply.
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