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Customer Service Representative

2 months ago

Syracuse, New York, United States Peregrine Senior Living at Onondaga Hill Full time

We are seeking a highly skilled and dedicated Customer Service Representative to join our team at Peregrine Senior Living at Onondaga Hill.

Job Summary:

The Customer Service Representative will be the first point of contact for our customers, providing exceptional service through telephone and in-person interactions. This role requires a professional and friendly demeanor, with the ability to effectively communicate with senior residents and their families.

Key Responsibilities:

  • Provide exceptional customer service through telephone and in-person interactions
  • Graciously greet community residents, visitors, and family members, addressing their questions or concerns
  • Positively interact with all visitors, current, and prospective residents
  • Professional and able to effectively communicate with senior residents

Requirements:

  • High School diploma or general education diploma (GED) preferred
  • Previous experience answering telephones and/or in a customer service position preferred

Benefits:

  • Generous PTO
  • 6 Paid Holidays and 3 Floating Holidays
  • Blue Cross/Blue Shield Health Plans, Dental, Vision
  • Child Care Reimbursement
  • Compassionate PTO Donation Program – to support a team member
  • COVID-19 Vaccinated Workplace
  • Flexible Scheduling
  • Employer Paid Life Insurance
  • Employee Assistance Program
  • PTO Cash Out Program
  • Retirement Plan – 401(k) with company match

Company Overview:

Peregrine Senior Living is a leading provider of senior memory care, committed to providing exceptional care and supervision to its residents. Our team is dedicated to revolutionizing care for the elderly, and we are seeking a talented Customer Service Representative to join our mission.

Employee Appreciation:

  • Peregrine Proud: Public acknowledgement of exceptional employee performance
  • Monthly All Staff Gift Card Drawings
  • Periodic All Staff Appreciation Community Events
  • Annual Longevity Rewards: Anniversary Bonus & Celebration

We are an equal opportunity employer, committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on protected characteristics as outlined by federal, state, or local laws.