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Customer Service Representative

2 months ago

Syracuse, New York, United States Delta Sonic Full time

About Delta Sonic

Delta Sonic is a leading provider of car wash and detail shop services, recognized nationally as a Top Place to Work. We take pride in offering outstanding opportunities and a positive work culture.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor. As a front-line representative of Delta Sonic, you will be responsible for greeting customers in a positive and professional manner, educating them on our services, and providing exceptional customer service.

Key Responsibilities

  • Provide exceptional customer service, ensuring a positive experience for all customers
  • Educate customers on our car wash and detail shop services, highlighting the benefits and features of each
  • Transact customer purchases, maintaining proper cash handling procedures
  • Follow all position-specific procedures, including those related to product knowledge and customer service
  • Work in a fast-paced environment, multitasking with a sense of urgency to meet customer service expectations

Requirements

  • Excellent communication skills and a passion for providing great customer service
  • A competitive drive with a desire to rank amongst the top advisors in the company
  • Unwavering honesty and integrity
  • Courteous and professional demeanor
  • Prior experience in automotive service writing, customer service, and/or sales is preferred
  • Ability to compute basic mathematical calculations
  • Will to work in all weather conditions, both indoor and outdoor environments, and extreme temperature conditions
  • Ability to work with a sense of urgency
  • Will to adapt easily to change as our products/services/promotions update frequently
  • Ability to stand in an assigned work location, walk, and bend for long periods of time
  • Ability to lift moderate amounts of weight
  • Will to work a flexible schedule

About Working at Delta Sonic

We offer a variety of career paths for you to grow with us, including flexible schedules, team member discounts, scholarship opportunities, and fun recognition programs. As a Top Place to Work, we take great pride in providing outstanding opportunities and a positive work culture.