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Technical Assistance Specialist

1 month ago


Rockville, Maryland, United States Lifelancer Full time

About this opportunity:

We are seeking a Technical Assistance Specialist to support our team in Rockville, MD. The ideal candidate will have at least 5 years of experience in providing technical assistance support and strong written skills to create SOP documentation.

Responsibilities:

  • Provide technical assistance support to users via email and helpdesk system
  • Maintain the Technical Assistance Implementation Guide that describes approaches for diverse support categories

Requirements:

  • Minimum of 5 years of experience in providing technical assistance support
  • At least 3 years of experience creating user support SOP documentation
  • Excellent communication and collaboration skills
  • Strong written skills to create SOP documentation

Benefits:

  • Competitive salary: $80,000 - $110,000 per year
  • Medical, dental, and vision coverage
  • 401k plan with employer contribution
  • Paid holidays and vacation time

Lifelancer is a leader in health IT and data analytics that delivers innovative solutions to improve healthcare delivery and address critical challenges. Our highly experienced professionals serve over 50 different federal clients on over 80 projects.