Technical Support Expert

7 days ago


Rockville, Maryland, United States fusionSpan Full time
Key Responsibilities

The Member Services Specialist will be responsible for handling a wide range of member inquiries, from basic to complex, ensuring a seamless customer experience.

This includes:

  • Providing Tier I-II support by answering inbound calls and emails from members and state staff, actively listening to their needs, and identifying appropriate solutions.
  • Troubleshooting and resolving member/state staff service issues, triage escalating complex cases.
  • Collaborating with a global high-performing, cross-functional team to ensure a seamless customer service experience.

The salary for this position is $65,000 - $85,000 per year, depending on experience.



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