Technical Support Expert
7 days ago
The Member Services Specialist will be responsible for handling a wide range of member inquiries, from basic to complex, ensuring a seamless customer experience.
This includes:
- Providing Tier I-II support by answering inbound calls and emails from members and state staff, actively listening to their needs, and identifying appropriate solutions.
- Troubleshooting and resolving member/state staff service issues, triage escalating complex cases.
- Collaborating with a global high-performing, cross-functional team to ensure a seamless customer service experience.
The salary for this position is $65,000 - $85,000 per year, depending on experience.
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Technical Support Specialist
1 month ago
Rockville, Maryland, United States Savantage Full timeAt Savantage Solutions, we are seeking a highly skilled Technical Support Specialist to join our Oracle Technology support team. This critical role involves providing top-notch support for Oracle APEX applications in production environments, ensuring system stability and optimal performance for our clients.About the JobProvide expert guidance and support for...
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ServiceNow Technical Solutions Expert
2 weeks ago
Rockville, Maryland, United States ZipRecruiter Full timeJob OverviewWe are seeking a highly skilled ServiceNow Technical Solutions Expert to join our team at LCG. As a key member of our organization, you will play a crucial role in supporting our existing ServiceNow clients and expanding to new ones.
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Technical ServiceNow Expert
4 weeks ago
Rockville, Maryland, United States LCG, Inc. Full timeUnlock the Full Potential of ServiceNow">We are seeking a highly skilled Technical ServiceNow Expert to join our team at LCG, Inc. in Rockville, MD. As a key member of our ServiceNow practice, you will be responsible for leading the design and implementation of complex ServiceNow solutions that drive business growth and innovation.The ideal candidate will...
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Rockville, Maryland, United States Synergy Enterprises, Inc. Full timeJob Title:Senior Technical Assistance Liaison- Literacy ExpertAbout Synergy Enterprises, Inc.Synergy Enterprises, Inc. is a minority and woman-owned government contractor based in North Bethesda, MD. Our company is dedicated to providing high-quality technical assistance and support to education leaders across the country.Job Summary:This role will serve as...
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Technical Support Expert
6 days ago
Rockville, Maryland, United States Russell Tobin Full timeAbout the Role:We are looking for a highly motivated and experienced Field Support Technician to install, maintain, validate, and repair multivendor instrumentation at customer sites. The successful candidate will work with best-in-class service and drive towards zero service recalls.
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Technical Solutions Expert
2 weeks ago
Rockville, Maryland, United States ZipRecruiter Full timeJob OverviewLCG, Inc. is a minority-owned technology consulting firm that has been a trusted partner to over 40 federal agencies.Job Summary:We are seeking a highly experienced Solutions Architect to lead the development of persuasive and competitive solutions for our clients in the Federal Health and Civilian markets.Responsibilities:Articulate details of...
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Desktop Technical Consultant
7 days ago
Rockville, Maryland, United States SYSARC INCC Full timeJob SummarySysArc Inc. is a leading IT Managed Services and Cyber Security Services Provider, seeking a Desktop Technical Consultant to join our team. In this role, you will provide expert-level technical support to our clients, ensuring their IT infrastructure is optimized for peak performance.As a Desktop Technical Consultant, you will:Provide technical...
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Technical Support Operations Manager
4 weeks ago
Rockville, Maryland, United States fusionSpan Full timeJob SummaryWe are seeking an experienced Technical Support Operations Manager to lead our global customer service team. This senior IT leadership position requires a strong leader who can inspire and motivate team members to deliver exceptional technical assistance and support for our software solutions.In this role, you will be responsible for guiding and...
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Technical Support Specialist
5 days ago
Rockville, Maryland, United States Dynamic Solutions Technology LLC Full timeJob OverviewWe are seeking a full-time Tier I Help Desk Support Specialist to support our government agency based in Washington, DC, Maryland, and other locations. This is an exempt position with remote flexibility.Key ResponsibilitiesProvide first-tier technical support, including problem resolution and customer service, to ensure positive experiences in a...
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Technical Application Support Manager
2 weeks ago
Rockville, Maryland, United States Sierra Solutions Group Full timeJob SummaryWe are seeking an experienced Technical Application Support Manager to lead our application support teams across multiple time zones. This role involves managing application support for various business areas, including Ethics & Compliance, Legal, Technical Operations, Finance, and Manufacturing.Key Responsibilities:Collaborate with...
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Technical Support Specialist
6 days ago
Rockville, Maryland, United States Comprehensive Primary Care Full timeKey ResponsibilitiesThe ideal candidate will have 1-2 years of experience in a help desk or systems administration role, preferably in a healthcare setting. Key responsibilities include:Help Desk SupportProvide first and second-level technical support to end-users for hardware and software issues.Troubleshoot and resolve issues related to MS Windows, macOS,...
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Technical Support Professional
1 week ago
Rockville, Maryland, United States Comprehensive Primary Care Full timeWe are looking for a skilled Junior IT Systems Engineer to join our team at Comprehensive Primary Care. In this role, you will assist with systems administration tasks, help desk support, and the management of cloud services while ensuring compliance with industry regulations.Responsibilities:Help Desk Support:Provide technical support to end-users for...
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Technical Content Creator
1 week ago
Rockville, Maryland, United States Sekon Full timeJob Opportunity: Technical WriterWe are seeking a talented Technical Writer to join our team at SeKON. As a leading provider of large-scale health IT programs, we require an individual with exceptional technical writing skills to create high-quality documentation for our clients.The successful candidate will possess a strong understanding of technical...
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Laboratory Expert
2 weeks ago
Rockville, Maryland, United States The U.S. Pharmacopeial Convention (USP) Full timeJob Title: Laboratory Expert**Job Summary:**The Laboratory Expert will assist national medicine quality control laboratories of national medicine regulatory authorities in low- and middle-income countries (LMICs) to comply with equipment requirements defined in international standards and guidelines such as ISO/IEC 17025, ISO 15189 and WHO...
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Rockville, Maryland, United States Nationwide IT Services Full timeJob Description: As a Technical Architecture and Development Manager, you will be responsible for leading the technical architecture and development of software applications and systems at Nationwide IT Services. About the Role:This is an opportunity to lead and manage a team of software developers and architects in delivering high-quality software...
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Bilingual Technical Documentation Manager
1 week ago
Rockville, Maryland, United States Links Global Full timeJob DescriptionWe are seeking a highly skilled Bilingual Technical Documentation Manager with a strong background in engineering to lead the creation of exceptional technical documentation for multiple audiences. This role involves collaborating with engineers, subject matter experts, and product managers to grasp intricate engineering concepts, crafting...
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Senior Laboratory Expert
1 week ago
Rockville, Maryland, United States Psomagen Inc Full timeWe are looking for a highly motivated and experienced Senior Laboratory Expert to join our team. As a Senior Laboratory Expert, you will be responsible for conducting high-throughput genomic sequencing experiments, developing and testing new workflow processes, and maintaining rigorous quality control and validation procedures.You will work closely with the...
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Technical Support Team Lead Position
6 days ago
Rockville, Maryland, United States fusionSpan Full timeJob OverviewFusionSpan, a leading IT services company based in the USA, is seeking an experienced Technical Support Team Lead to join its high-energy team. This role will play a pivotal part in driving customer satisfaction and technical excellence across all software solutions.
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Data Warehouse and Business Intelligence Expert
2 weeks ago
Rockville, Maryland, United States Navtech Full timeThe role of Data Warehouse and Business Intelligence Expert involves designing and developing enterprise data warehouse (EDW), ETL and business intelligence systems on OBIEE and Tableau. The incumbent will provide guidance and technical oversight to an offshore BI development team to support the ongoing operation and enhancements of EDW, ETL and OBIEE...
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Technical Support Specialist
2 weeks ago
Rockville, Maryland, United States Dynamic Solutions Technology LLC Full timeDynamic Solutions Technology LLC is a premier strategic services firm that meets IT and service needs for commercial and government clients. We are seeking a full-time Tech Support Specialist - Desktop Infrastructure to support government agencies based in Washington, DC, Maryland, and other locations.About the JobThis role involves providing technical...