Senior Director of Client Services
3 days ago
Community Health Action of Staten Island (CHASI) is seeking a visionary Senior Director of Client Services to champion our Next Step Resource and Recovery Center. This is a unique opportunity to make a tangible difference in the lives of our community members.
About the Role:
As the Director of Client Services, you will be at the heart of our peer activation and care navigation services. You will lead the Relay program, where Recovery Coaches and Certified Peer Recovery Advocates work directly with individuals facing substance use challenges, and the Connections to Care program, which serves individuals coming from carceral settings who misuse substances or have a substance use disorder (SUD). Your role will ensure that our services—ranging from medication-assisted treatment to HIV prevention and peer engagement—are delivered with excellence and compassion.
Key Responsibilities:
- Drive Excellence: Oversee the daily operations of our peer activation and care navigation services, ensuring top-notch program performance.
- Empower Teams: Supervise and support Senior Peer Mentors and Care Navigators, fostering a dynamic and effective team.
- Innovate Solutions: Develop and implement systems for timely and impactful client engagement, from emergency room responses to program quality assurance.
- Champion Advocacy: Represent CHASI at conferences, task forces, and coalitions, and prepare reports for key stakeholders.
Requirements:
- Educational Requirement: Master's Degree in LMHC, LMSW, LCSW, or equivalent with NYS licensure.
- Experience: At least 5 years working with co-occurring substance use disorders and 2 years in program management and staff supervision.
- Skills: Strong leadership, excellent communication, and proficiency in Microsoft Excel and data reporting systems.
- Openness to multiple pathways to recovery, including medication-assisted treatment and harm reduction.
- Commitment to client-centered and trauma-informed service delivery and supervisory practices.
- Demonstrated ability and/or commitment to working effectively with clients from diverse backgrounds with sensitivity to ethnic, cultural, and sexual minorities.
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