Customer Service Sales Specialist

2 weeks ago


Niles, Illinois, United States Lands' End Full time

Position Overview:
As a vital member of our sales team, you will engage with customers to understand their needs and provide tailored solutions that enhance their shopping experience.

Key Responsibilities:

  • Utilize effective consultative selling techniques to identify customer requirements and offer suitable product recommendations.
  • Deliver exceptional customer service by warmly greeting customers, adjusting your approach based on store traffic, and responding to individual customer interests.
  • Maintain a comprehensive understanding of our website and product offerings to assist customers in finding items not available in-store.
  • Efficiently process transactions through our point-of-sale system, including sales, returns, and exchanges, adhering to established protocols.
  • Stay informed about our product range and current fashion trends to elevate customer service and drive sales.
  • Participate in markdowns and promotional initiatives as necessary.
  • Ensure stock levels are replenished and uphold visual merchandising standards.

Qualifications:

  • Proven sales abilities.
  • Strong communication skills with both customers and team members.
  • Receptive to feedback and capable of implementing improvements.
  • Ability to follow both written and verbal instructions while meeting project deadlines.
  • Adaptable to changing circumstances.
  • Familiarity with our merchandise is highly advantageous.
  • Previous retail experience is preferred.
  • Willingness to work flexible hours to meet business needs.
  • Physical capability to stand for extended periods and lift items weighing up to 40 pounds.

Equal Opportunity Employer:
We are committed to providing equal employment opportunities to all applicants and employees, including protected veterans and individuals with disabilities.


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