Customer Service Representative

6 days ago


Niles, Illinois, United States Greenwood Associates Full time
Job Summary

Greenwood Associates is seeking a highly organized and detail-oriented Customer Service Coordinator to join our team. As a key member of our customer service team, you will be responsible for processing customer orders, resolving issues, and providing exceptional customer service.

Key Responsibilities:
  • Order Processing: Process incoming orders, change requests, or cancellations with attention to detail as a proficient user of our ERP order entry system.
  • Customer Communication: Field a high volume of customer calls and emails in a prompt, accurate, and professional manner.
  • Order Verification: Review and verify order documents and data for completeness, accuracy, and compliance with company standards, guidelines, and procedures.
  • Follow-up and Resolution: Follow up with customers by phone or email about order changes or information such as price updates, shipping delays, or credit holds.
  • Collaboration: Collaborate with Accounts Receivable team to facilitate timely issuance of customer invoices and collection of open invoices.
  • Logistics and Warehouse Coordination: Coordinate with internal and external logistics and warehouse personnel to arrange release and shipment of orders.
  • Customer Record Maintenance: Assist with maintaining customer records by updating account information.
  • Team Support: Provide backup, as needed, to other team members in their absence or in periods of overflow.
  • Overtime and Special Projects: Willing to work overtime as workload dictates with management approval and assist in special projects and/or additional duties as assigned.
Qualifications and Core Competencies:
  • Education: High school degree or equivalent.
  • Customer Service Orientation: Customer service orientation, professionalism, and excellent interpersonal skills.
  • Technical Skills: Strong computer skills, knowledge of Microsoft Office software, and ability to quickly learn new processes, procedures, and business systems.
  • Soft Skills: Energetic, positive, and motivated; displaying initiative, accountability, desire to learn, and ability to multitask in a fast-paced, team-oriented environment.
  • Communication Skills: Excellent written and verbal communication skills.
  • Organization and Attention to Detail: Strong organization, attention to detail, time management, basic math, and problem-solving skills.
  • Food Safety Knowledge: Ability to understand food safety principles and other basic food science concepts.
  • Experience: 1-2 years of experience in an order entry, customer service, or inside sales role preferred.


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