Customer Service Associate

2 months ago


Niles, Illinois, United States Lands' End Full time
About the Role

We are seeking a highly skilled Sales Associate to join our team at Lands' End. As a Sales Associate, you will be responsible for providing exceptional customer service and driving sales by utilizing approved consultative selling practices.

Key Responsibilities
  • Customer Service: Provide highest degree of customer service, including courteously and conversationally greeting customers, adjusting individual customer attention based on store traffic, and suggesting solutions based on customer interests and needs.
  • Sales: Drive sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions, including suggesting outfitting options and related items to generate multiple unit sales.
  • Product Knowledge: Maintain knowledge of Lands' End products and services, along with current fashion trends to enhance level of customer service and generate sales.
  • Operations: Process customer transactions efficiently using the POS and online system, including sales, returns, exchanges, etc. in accordance to authorized procedures.
  • Visual Brand Standards: Maintain knowledge of Lands' End website navigation and leverages this option for customer solutions when the product is not available in the store, and responsible for stock replenishment and adhering to visual brand standards.
Requirements
  • Selling Skills: Excellent selling skills and ability to communicate effectively with customers and fellow employees.
  • Flexibility: Flexible and adaptable to change, with ability to work varied hours to support the needs of the business.
  • Physical Demands: Ability to stand for long periods of time and lift boxes up to 40 pounds.
  • Knowledge: Knowledge of Lands' End merchandise is strongly preferred, along with previous experience in retail.

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