Technical Support Engineer
5 days ago
We're seeking a skilled Technical Support Engineer to join our team in San Francisco. Our company is developing an AI assistant that integrates with all company information and communication channels, providing a single source of knowledge retrieval.
Tech Stack:- Docker
- Kubernetes
- AWS
- GCP
- Azure
- Act as the primary technical advisor to our rapidly growing customer base, providing expert support and building strong relationships.
- Guide customers through their self-hosted deployments across different clouds (AWS, GCP, Azure) and deployment methods (Docker Compose, Kubernetes, AWS ECS, Helm).
- Debug and patch tricky, deployment-specific issues with customers.
- Contribute features to systematically eliminate common issue points during deployment.
- Create a seamless onboarding experience by developing comprehensive documentation that enables open-source users to easily deploy our product in their own cloud environments.
- Work with customers to find the best use cases, maximizing our impact and value.
- Be the voice of the customer and bridge the gap between customers and product. Relay product insights and customer feedback to our founders/engineering team and help shape the direction of our product.
- Work with customers to find the best use cases, maximizing our impact and value.
- Create a seamless onboarding experience by developing comprehensive documentation that enables open-source users to easily deploy our product in their own cloud environments.
- Contribute features to systematically eliminate common issue points during deployment.
- Debug and patch tricky, deployment-specific issues with customers.
- Guide customers through their self-hosted deployments across different clouds (AWS, GCP, Azure) and deployment methods (Docker Compose, Kubernetes, AWS ECS, Helm).
- 2+ years of experience as a Customer Engineer / Solutions Engineer / Deployed Engineer at an enterprise-facing software company or have 2+ years of experience in DevOps / Software Engineering and have an interest in shifting to a more customer-facing role.
- Excellent communication skills, with a strong ability to collaborate with others (both teammates and external customers). Ability to explain complex engineering/infrastructure concepts and tradeoffs to customers in a simple way.
- Experience with Docker/Kubernetes, cloud technologies (AWS, GCP, Azure), and on-prem/cloud deployments.
- Have either helped deploy our product in the customer's cloud or owned the deployment pipeline for a cloud-hosted, managed product.
- Able to work in-person with our team in San Francisco and willing to work 60 hours+/week.Compensation:
- Have either helped deploy our product in the customer's cloud or owned the deployment pipeline for a cloud-hosted, managed product.
- Experience with Docker/Kubernetes, cloud technologies (AWS, GCP, Azure), and on-prem/cloud deployments.
- Excellent communication skills, with a strong ability to collaborate with others (both teammates and external customers). Ability to explain complex engineering/infrastructure concepts and tradeoffs to customers in a simple way.
The estimated salary for this position is $120,000 - $150,000 per year, depending on experience.
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