Technical IT Engineering Director

4 days ago

San Francisco, California, United States Coatue Management L.L.C. Full time
Job Summary

We are seeking a highly skilled Technical IT Engineering Director to drive the IT back office integrations and operations functions as well as the client platform engineering team at Coatue Management L.L.C.

This role will oversee staff in multiple locations to ensure the timely delivery of IT services to the business, requiring technical expertise as well as people management skills.

Key Responsibilities
  • Coach and mentor an IT Operations team and client platform engineering team across multiple sites, focusing on end-user experience from setting up hardware to using collaboration tools.
  • Drive standardization and management for our endpoints along with a number of enterprise applications and services.
  • Lead a team of highly skilled CPE staff who manage and administer a mixed platform client system environment (Mac OS and Windows).
  • Create and drive proactive monitoring and reporting for endpoint health, patching, compliance, and other performance metrics.
  • Provide support and guidance to stakeholders.
  • Drive integrations and automations projects.
  • Conceptualize, develop, and lead projects focused on driving operational excellence while also leveraging automation to improve efficiency and security in our Infrastructure Operations and Client Platform teams.
  • Establish best practices and policies for SaaS integrations and client platforms.
  • Oversee company-wide integration projects.
  • Develop and implement operational standards, processes, and documentation.
  • Control costs and budgets regarding IT Support systems.
  • Participate as an integral member of the IT leadership team responsible for defining and implementing IT strategy and continuous improvement objectives.
  • Define strategy and architecture to support company growth.
  • Stay on top of current technologies and industry best practices.
  • Recruit, hire and manage systems & infrastructure teams with multi-disciplined technical staff.
  • Manage, develop, motivate and coach staff to continually deliver cutting-edge solutions for our internal and external customers.
  • Provide a flawless customer experience by focusing on performance, availability and reliability.
  • Perform advanced technical duties in support of systems & infrastructure teams and systems and infrastructure operations. Serve as a systems & infrastructure technical resource for other staff members.
  • Maintain, establish, and develop new, close and collaborative working relationships with stakeholders, customers and vendors.
  • Manage the creation and maintenance of effective Business Continuity Plans.
About You
  • You have 5+ years of experience managing IT engineering teams.
  • You can communicate and influence at all levels, from the new college hire engineer to an executive audience.
  • You have a strong drive to design and build solutions utilizing and integrating a team to achieve consistently effective results.
  • You are able to implement agile methodologies: Knowledge of concepts, including Agile Scrum and/or Kanban, and application of Agile methodology for project management to be able to design, implement and manage projects.
  • You demonstrate strong Technical Leadership: Demonstrates technical expertise across multiple technology domains, including deep technical specialty in one or more of the following areas: Applications, Application Platforms, Software Engineering, Enterprise Information Management, Collaboration, Integration and Interoperability, Systems Management, Endpoint Devices, Network, Security and Cloud.

Compensation for this role is estimated at $192,100 - $249,300 USD annually, based on location, relevant skills, and experience. Our total compensation package includes benefits, restricted stock units, and may include incentive compensation.

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