Technical Support Specialist I
2 weeks ago
Job Overview
As a vital member of a dynamic and innovative database/applications organization, you will collaborate with a dedicated team to provide comprehensive technical assistance around the clock for both internal and external clients.
Key Responsibilities
This role encompasses a variety of tasks, including:
- Providing user assistance for business applications
- Troubleshooting technical issues
- Acting as a bridge between clients and resolution teams
You will engage in assignments that require moderate complexity, where sound judgment is essential for problem resolution and routine recommendations. Following established practices and procedures is crucial, as you will typically operate with minimal guidance on standard tasks and receive general instructions for new assignments.
Essential Skills
To excel in this position, you should possess:
- Exceptional customer service and interpersonal abilities
- Strong written and verbal communication skills
- Capability to organize, prioritize, and manage multiple responsibilities concurrently
- A collaborative spirit and keen attention to detail
A BA/BS degree or equivalent experience is required.
Role Responsibilities
As a Support Technician I, your daily tasks will include:
- Delivering technical support for end-user hardware and software needs
- Performing routine maintenance for desktop, laptop, and network systems
- Troubleshooting hardware and software challenges and documenting resolutions
- Installing, configuring, and updating end-user software
- Managing telecom modifications for users
You will also engage in knowledge-sharing forums to identify and resolve issues, contributing to all phases of desktop or telecom support, including coordination, monitoring, tracking, and resolution of client installations, upgrades, and configuration challenges.
Qualifications
Basic Qualifications:
At least 2 years of combined work experience and completed higher education.
Preferred Qualifications:
Associates degree or equivalent, along with:
- 1 year of office support, call center, or phone support experience
- 1 year of operating systems support experience
- 1 year of end-user device support and troubleshooting experience
- CompTIA A+ Certification and/or Microsoft Certifications
- ITIL Foundations Certification
Expectations:
Must be willing to work flexible hours as needed, adhering to corporate security policies and procedures, and actively safeguarding corporate and client assets.
Additional Information
This position offers a competitive salary range and a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and a 401(k) Savings and Investment Plan with company match.
About Oracle
As a global leader in cloud solutions, Oracle leverages advanced technology to address contemporary challenges. We are committed to fostering an inclusive workforce that values diverse perspectives and backgrounds, enabling us to innovate and excel in our industry.
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