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Technical Support Specialist
2 months ago
Location Requirement: Candidates must be local and comfortable with a hybrid onsite work arrangement.
Security Clearance: Ability to obtain a Public Trust Clearance is essential.
Employment Type: This position is W2 only; subcontracting is not permitted.
Role ResponsibilitiesInsight Global is seeking a dedicated Help Desk Technician to support internal staff and contractors. The primary responsibilities include:
- Assisting with equipment setups, returns, and troubleshooting.
- Managing 20-30 support tickets daily, with peak service hours in the morning.
- Multi-tasking to assist employees with various tasks, including data entry, email correspondence, and report generation.
- Shipping equipment and assembling over 20 laptops daily for new hires.
- Conducting virtual meetings to guide subcontractors on equipment setup prior to their start date.
- Minimum of 1 year experience in a Help Desk Analyst role.
- Proficiency in MS Office Suite, particularly Excel.
- Experience with ticketing systems, preferably ServiceNow.
- Strong communication skills and a willingness to engage with end users.
- Familiarity with Active Directory.
- Experience in desktop support.
- Experience with VMWare and VDI environments.
- Familiarity with ServiceNow is a plus.
