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Technical Support Specialist

2 months ago

Columbia, Missouri, United States Golden Technology Full time

Job Summary

We are seeking a highly skilled IT Service Desk Technician to join our team at Golden Technology. As a key member of our IT department, you will be responsible for providing top-notch technical support to our internal teams and clients.

Key Responsibilities

  • Respond to IT-related inquiries and requests from internal teams and clients
  • Utilize ServiceNow to document and track IT assets, tickets, and phone calls
  • Perform laptop hardware repairs and imaging
  • Assist with equipment shipping and logistics

Requirements

  • Must have the ability to obtain a security clearance
  • Bachelor's degree in a related field is required
  • Minimum of 2 years of experience in technical support of end-user desktops in a Microsoft Windows environment
  • Highly knowledgeable of Microsoft Windows desktop operating systems
  • Proficient in Microsoft Excel, Outlook, Word, and Active Directory
  • Technical school training and/or college coursework is required; Bachelor's degree or systems technical certification is preferred
  • VMWare or equivalent virtualization experience
  • o365 experience
  • ServiceNow experience is strongly preferred

About Golden Technology

Golden Technology is a leading provider of IT services and solutions. Our mission is to deliver exceptional technical support and expertise to our clients, enabling them to achieve their business goals.

We are committed to building a culture of innovation, collaboration, and excellence. Our team is passionate about helping our clients succeed, and we are dedicated to providing the highest level of service and support.