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Client Support Specialist

2 months ago

Columbia, Missouri, United States AOB Products Company Full time
Job Overview

ABOUT US: At AOB Products Company, we are dedicated to transforming passion into purpose. Our commitment to excellence is reflected in the brands we represent, aiming to create impactful experiences for our customers.

Position Summary:

The Customer Service Representative I serves as the primary point of contact for AOB Products Company, engaging with customers through various communication channels including phone, email, web, and chat. Ideal candidates will possess experience in public brand representation and demonstrate the ability to articulate customer needs effectively. A strong technical understanding is essential for troubleshooting and clarifying product-related inquiries.

Key Responsibilities:

  • Delivering an exceptional customer experience
  • Acquiring comprehensive knowledge of products from designated brands
  • Addressing all customer inquiries across multiple platforms
  • Offering suitable solutions, including warranty replacements, repairs, and returns for customer issues
  • Ensuring timely resolution and customer satisfaction
  • Communicating with clarity and precision
  • Representing our brands with professionalism while adhering to established communication protocols
  • Adapting to the evolving needs of the company
  • Working independently and collaboratively within a team
  • Managing online and warranty orders
  • Providing assistance to customers with disabilities as needed
  • Performing additional tasks as assigned

Note: This list outlines the primary responsibilities of the role and is not exhaustive. Duties may be modified or added based on business requirements.

Qualifications:

  • A combination of education and experience that demonstrates the necessary skills and knowledge
  • Required Education: High School Diploma; additional education is advantageous
  • Experience: Previous customer service experience, particularly in warranty or service departments, is preferred
  • Recommended Skills: Proficiency in Microsoft Suite (Outlook, Excel, Teams) and Salesforce Service and Commerce Clouds

Competencies and Skills:

  • Strong commitment to the mission, vision, values, and objectives of the company
  • Interest in learning about outdoor products and accessories
  • Excellent communication abilities
  • Results-oriented with a sense of urgency
  • Flexible, adaptable, and intellectually curious
  • Organized with a keen attention to detail
  • Self-motivated and capable of mentoring others
  • Team-oriented mindset
  • High level of integrity

Physical Requirements:

  • Consistent and reliable attendance is essential
  • Ability to sit for extended periods while working on a computer
  • Capacity to navigate the facility for physical tasks, including lifting items up to 50 lbs. unassisted
  • Visual and auditory acuity

Note: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment:

  • Typical office setting with occasional exposure to a plant environment and general hazards
  • Outdoor exposure with varying terrain and some climbing involved

AOB Products Company is an equal opportunity employer and welcomes qualified candidates without regard to race, religion, color, sex, sexual orientation, pregnancy, gender identity, age, national origin, ancestry, veteran status, military service, physical or mental disability, genetic information, or any other status protected by applicable law. Candidates must have the proper authorization to work in the United States.