HVAC Sales Support Specialist
1 week ago
Ferguson Enterprises, Inc. is seeking a highly motivated and customer-focused Sales Support Representative to join our HVAC team. As a Sales Support Representative, you will play a critical role in supporting our customers and sales team in providing exceptional service and solutions.
Key Responsibilities- Support the HVAC customer group by providing timely and accurate information on products and services.
- Assist in multiple behind-the-scenes sales functions, including answering sales calls, addressing customer concerns, and recommending products and solutions.
- Provide hands-on assistance as needed, such as helping customers on the parts counter and providing backup support in the warehouse.
- Present job quotes and provide accurate pricing and inventory information to customers.
- Utilize customer relationship management (CRM) system and phone system effectively.
- Work collaboratively with Sales associates to provide outstanding customer service for both existing and prospective customers.
- 0-3 years of sales and/or customer service experience preferred.
- A desire to learn and drive to succeed.
- Passion for collaboration and desire to assist customers across the team.
- Ability to build long-lasting relationships while balancing business and customer needs.
- Drive to act and respond quickly to customer needs and make decisions in a timely manner.
- General digital literacy, including Microsoft Office.
- Strong written and verbal communication skills.
Ferguson Enterprises, Inc. is a leading wholesale supplier of commercial and residential plumbing supplies, as well as a diverse distributor spanning multiple businesses, including HVAC/R, waterworks, and industrial. With over 1,600 locations and over 29,000 associates in North America, we provide expert advice and a range of products and services to improve construction, renovation, and maintenance projects. Our associates are committed to providing world-class customer service, backed by our expansive product selection and knowledgeable team.
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