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Sales Support Specialist

2 months ago


Louisville, Kentucky, United States BDI Full time
Job Summary

The Customer Support Specialist plays a vital role in ensuring the success of our customers and sales teams at Bearing Distributors Inc. (BDI). This position is responsible for providing exceptional customer service, supporting sales efforts, and maintaining accurate sales orders.

Key Responsibilities
  • Customer Support: Respond to customer inquiries, resolve issues, and provide product information to ensure customer satisfaction.
  • Sales Support: Assist outside sales staff with customer follow-up, quotation, and order processing.
  • Order Management: Enter and maintain sales orders, expedite previous orders, and accurately quote product to customers.
  • Purchasing: Purchase product directly from manufacturers to meet customer demands.
  • Warehouse Support: Perform occasional duties in the warehouse, such as shipping and receiving, to ensure smooth order fulfillment.
Requirements
  • Education: High School Diploma or GED required.
  • Experience: 1+ year in a customer service or sales environment preferred.
  • Skills: Strong Microsoft Outlook and general computer skills, great communication and telephone skills, exceptional math skills, and ability to work independently and in a team environment.
  • Physical Demands: Ability to lift 50 pounds of product.
Preferred Qualifications
  • Product Knowledge: Basic knowledge of bearings and power transmission products, with emphasis on mechanical aptitude.