Service Technical Specialist
1 week ago
We are seeking a highly skilled Service Technical Specialist to join our team at Wyoming Machinery Company. As a key member of our service team, you will be responsible for providing exceptional technical support to our customers, troubleshooting complex issues, and ensuring the highest level of customer satisfaction.
Key Responsibilities- Provide solutions and troubleshoot customer complaints over the phone.
- Research and diagnose technical problems on Caterpillar equipment and define root cause for repair work.
- Assign Technician's jobs and prepare estimates/quotes.
- Schedule jobs in shop and/or field and conduct customer follow-up calls.
- Open and prepare work orders for closing, initiate warranty claims, and utilize service manuals and parts books.
- Work with Service Supervisor to perform employee annual reviews.
- High School graduate or equivalent.
- Valid driver's license and a clean driving record.
- Familiarity with repair procedures and ability to assist in troubleshooting engine hydraulic, electrical, and mechanical systems on Caterpillar equipment.
- Excellent communication and teamwork skills.
- Prior technical experience or training with/on Caterpillar equipment and experience with Caterpillar parts and service operation.
- Front line leadership course or supervisory experience.
This role requires the ability to operate basic office equipment, sit/stand/walk throughout the day, and frequently use hands for fine manipulation. Safety climb on heavy equipment ladders and walkways is also required.
Wyoming Machinery Company is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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