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Customer Service Specialist

2 months ago

Cheyenne, Wyoming, United States Sapp Bros. Full time

Position Overview:

Sapp Bros., Inc., a rapidly expanding network of travel centers, is in search of skilled Customer Service Specialists to enhance our Service Writer team. Our core mission is to treat every patron as "our guest" by ensuring a pristine environment, high-quality offerings, and a steadfast commitment to exceptional service. Our devoted team works diligently to fulfill this mission daily.

Role Responsibilities:

As a Customer Service Specialist, you will deliver our 5 Star level of customer service by welcoming clients, addressing their inquiries regarding vehicle maintenance, and accurately documenting service requests. If you are seeking a chance to advance your career in a dynamic diesel maintenance environment with a growing organization, we encourage you to consider this opportunity.

Key Duties Include:

  • Fostering strong customer relationships and ensuring prompt, courteous, and effective assistance.
  • Initiating Lock Out Tag Out procedures for all vehicles undergoing service.
  • Maintaining communication with customers from initial contact through to the completion of maintenance, consistently exceeding their expectations.
  • Contributing to the efficient flow of assigned tasks.
  • Managing daily operations to meet customer needs promptly and effectively.
  • Assigning work orders to qualified technicians to guarantee the highest quality of service.
  • Providing 5 Star Service by managing incoming calls and meeting caller expectations professionally and promptly.
  • Completing work orders accurately.
  • Assisting with inventory management and stocking.
  • Supporting over-the-counter sales as necessary.
  • Maintaining fleet accounts.
  • Performing daily cleaning tasks.
  • Handling parts deliveries and pickups.
  • Adhering to all established safety protocols, including full compliance with Lock Out Tag Out procedures.

Safety Commitment:

Our mission is to achieve zero accidents by fostering a safe environment, upheld by safety-conscious employees.

Qualifications:

Applicants should possess a high school diploma, GED, or equivalent (preferred). A minimum of one year of relevant experience in a service advisor or service writer capacity is preferred. Proficiency in typing or keyboarding is essential. Physical presence at the assigned work site is required, along with a valid driver's license and a clean driving record.

As a member of the Sapp Bros. team, you will join a well-established company with a long-standing commitment to quality, ethics, and superior customer service. If you are looking for an opportunity to leverage your leadership, creativity, communication, and interpersonal skills in a rewarding environment, we invite you to explore this position. We offer opportunities for career advancement and competitive compensation, including a comprehensive benefits package.

Benefits Include:

  • Health Insurance
  • Vision & Dental Insurance
  • Life & Accident Insurance
  • Short & Long Term Disability
  • 401k with Company Match
  • Employee Referral Program
  • Paid Time Off
  • Paid Holidays
  • Uniform & Footwear Program
  • Employee Assistance Program
  • Gym Membership Reimbursement
  • Tuition Reimbursement
  • Discounts on Fuel
  • Store & Restaurant Discounts
  • Career Advancement Opportunities