Banking Operations Supervisor
3 weeks ago
Job Summary
We are seeking a highly skilled Banking Operations Supervisor to join our team at PNC. As a key member of our Retail Branch organization, you will play a critical role in coaching and mentoring Tellers to deliver exceptional customer service and drive business growth.
Key Responsibilities
- Coach and mentor Tellers to improve customer service skills and identify opportunities for referrals.
- Supervise conversations to enable referral opportunities for PNC products.
- Lead by example to deliver a unique customer experience and improve customer financial wellbeing.
- Identify banking opportunities during customer interactions and refer as appropriate.
- Assist the Branch Manager in performance management and new hire selection processes.
Requirements
- Proven experience in customer service and banking operations.
- Strong coaching and mentoring skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Excellent communication and interpersonal skills.
About PNC
PNC is a leading financial services organization committed to delivering exceptional customer service and driving business growth. We offer a comprehensive range of benefits to help meet your needs now and in the future.
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