Banking Operations Supervisor

3 days ago


Houston, Texas, United States PNC Full time

Job Summary

We are seeking a highly skilled Banking Operations Supervisor to join our team at PNC. As a key member of our Retail Branch organization, you will play a critical role in coaching and mentoring Tellers to deliver exceptional customer service and drive business growth.

Key Responsibilities

  • Coach and mentor Tellers to improve customer service skills and identify opportunities for referrals.
  • Supervise conversations to enable referral opportunities for PNC products.
  • Lead by example to deliver a unique customer experience and improve customer financial wellbeing.
  • Identify banking opportunities during customer interactions and refer as appropriate.
  • Assist the Branch Manager in performance management and new hire selection processes.

Requirements

  • Proven experience in customer service and banking operations.
  • Strong coaching and mentoring skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Excellent communication and interpersonal skills.

About PNC

PNC is a leading financial services organization committed to delivering exceptional customer service and driving business growth. We offer a comprehensive range of benefits to help meet your needs now and in the future.



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