Customer Service Representative

4 weeks ago


Houston, Texas, United States Reliable Automatic Sprinkler Co., Inc. Full time
Job Summary

Reliable Automatic Sprinkler Co., Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales and customer service team, you will be responsible for providing exceptional customer service to internal and external customers.

Key Responsibilities
  • Communicate effectively with customers via phone, email, and other channels to resolve inquiries and issues.
  • Process customer orders, changes, and returns in a timely and accurate manner.
  • Investigate and resolve customer complaints, developing solutions and making recommendations as needed.
  • Work closely with the Operations Supervisor and Sales Representatives to ensure seamless communication and collaboration.
  • Review and maintain customer database to track account information, statuses, orders, and lead times.
  • Provide timely feedback regarding service failures or customer concerns.
  • Promote a safe workplace by performing all tasks in a safe and thoughtful manner, in compliance with all rules, procedures, and instructions.
Requirements
  • Associates' Degree in Business and/or related field.
  • 2+ years of customer service experience in the manufacturing or construction industry.
What We Offer

We offer a competitive salary, paid weekly, as well as medical and dental insurance, FSA, and 401k options. We also provide 10 paid holidays and generous vacation and PTO policies.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law.

Reliable Automatic Sprinkler Co., Inc. recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.



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