Marketing Operations Director

5 days ago


Naperville, Illinois, United States American Water Resources LLC Full time
About the Role

We are seeking a seasoned Marketing Operations Director to join our growing team at American Water Resources LLC. This is an exciting opportunity for a highly motivated and experienced professional to lead our marketing operations efforts, drive business growth, and make a lasting impact on our organization.

Key Responsibilities
  • Manage and oversee all aspects of campaign execution, including direct mail, email, digital marketing, and other channels to ensure timely and error-free delivery of planned campaigns.
  • Partner with Channel Strategy leaders, the Strategic Partnership Group, Retention, and other major business stakeholders to define, manage, and ensure executability of OHS's Campaign Calendar.
  • Oversee QA, testing, and proofing processes to ensure 100% adherence to intent and timelines.
  • Work closely with the Strategic Partnership Group to coordinate timelines, approvals, asset exchanges with partners, and overall adherence to maximum quality standards.
  • Ensure brand standards (both internal and partner) are maintained and customer experience is consistently delivered.
  • Partner with Finance and Marketing Analytics to develop, update, and report on key operational metrics to measure efficiency and success of the team's work.
  • Manage outside print/production vendors and partners to maximize quality while minimizing cost and time to market.
Requirements
  • 8+ years of progressive experience in positions within marketing operations, campaign execution, and project management required.
  • 5+ years in managing Direct Mail execution.
  • 7+ years of experience leading, mentoring, and building high-performing teams.
  • Strong leadership and interpersonal skills, with a track record of effectively communicating with stakeholders and executives.
  • Knowledge of the latest marketing automation, quality control, and process design trends and best practices.
About Us

American Water Resources LLC is a people-centric organization committed to providing expertise in safety and homecare to our customers. We offer integrated solutions that meet customer needs both inside and outside the home, ensuring the protection of vital lines, including water, gas, wells, sewers, electric, and septic systems.

We're proud to be an equal opportunity employer, and our employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, sex, gender identity, sexual orientation, color, pregnancy status, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.



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