Head of Operations Management
2 weeks ago
Reports to: Chief - People & Operations
Employment Status: Full Time, Exempt
Position OverviewThe Director of Operations is responsible for the comprehensive management of operational staff, delivering guidance and support in critical areas such as safety protocols, reservations, dispatching, fleet management, and facility upkeep. This role is essential in guaranteeing that Jaunt's transportation services uphold exceptional quality standards.
Key Responsibilities- Exemplify Jaunt's core organizational values
- Establish ambitious operational objectives
- Champion diversity, equity, and inclusion initiatives
- Act as a representative of Jaunt to various stakeholders
- Ensure adherence to DOT and FTA regulations
- Facilitate effective communication throughout the organization
- Collaborate on talent acquisition and succession planning
- Implement and enforce organizational policies and procedures
- Supervise team leaders to maintain safety standards
- Develop performance metrics and compile reports
- Serve as a point of escalation for service-related issues
- Coordinate maintenance requirements for vehicles
- Lead and manage special projects
- Experience in transit operations management
- Strong leadership and team development capabilities
- Excellent communication and customer service skills
- Proficient in Microsoft Office Suite
- Possession of a valid driver's license
- Able to work autonomously as well as collaboratively
- Familiarity with relevant laws and regulations
- Preferred qualifications include a CDL license and a bachelor's degree
Successful completion of a pre-employment drug screening and a clean driving record are mandatory. Compliance with the Substance Abuse Policy is required.
Jaunt is committed to being an Equal Employment Opportunity Employer, fostering diversity and inclusion in all employment practices.
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