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Guest Services Attendant

2 months ago

Charlottesville, Virginia, United States The Boar's Head Resort Full time
Position Overview

As a Guest Services Attendant, you will play a vital role in ensuring a welcoming and seamless experience for our guests at The Boar's Head Resort. Your responsibilities will include:

  • Welcoming Guests: Greet and guide guests upon their arrival and departure, ensuring they feel valued and attended to.
  • Luggage Management: Efficiently handle and transport guest luggage, ensuring its safety and security.
  • Vehicle Assistance: Park and retrieve vehicles promptly, ensuring they are secured and keys are managed appropriately.
  • Room Familiarization: Conduct inspections of guest accommodations and familiarize guests with room features and amenities.
  • Guest Support: Address guest inquiries and requests with a friendly and efficient approach.
  • Luggage Organization: Manage and store luggage according to established guidelines, ensuring a tidy environment.
  • Communication: Keep management informed of guest feedback and relevant information from other departments.
  • Message Delivery: Ensure timely delivery of messages and faxes throughout the day.
  • Assistance with Logistics: Support room transitions, special luggage deliveries, and maintain presence in the lobby area as required.
  • Transportation Services: Drive designated vehicles to assist guests with transportation needs.
  • Equipment Maintenance: Aid in the upkeep and functionality of resort equipment.

This position is essential in creating a memorable experience for our guests, and your dedication to service excellence will contribute significantly to our resort's reputation.