Technical Support Analyst
2 weeks ago
The Support Specialist plays a crucial role in ensuring seamless IT operations and providing exceptional assistance to users across various platforms. This position requires a strong understanding of both hardware and software systems, as well as the ability to communicate effectively with clients.
Key Responsibilities- System Administration: Manage and maintain Windows Server environments (2012 and 2016), including Active Directory, Group Policy Objects (GPOs), DNS, DHCP, and Distributed File System (DFS).
- Network Management: Oversee firewall configurations, routers, and switches to ensure secure and efficient network operations.
- Remote Support: Utilize remote support tools such as RDP, Bomgar, and Dameware to assist users effectively.
- Software Proficiency: Support and troubleshoot Windows 10, Microsoft Office 2016, and security applications like Symantec Endpoint.
- User Administration: Administer Active Directory, configure group policies, and manage user accounts and permissions.
- Hardware Support: Install, troubleshoot, and maintain various hardware devices, including desktops, laptops, printers, and VoIP systems.
- Client Interaction: Provide IT support for users in the Americas region, addressing hardware and software issues promptly.
- Software Installation: Install and configure necessary software applications, ensuring compliance with company standards.
- Documentation: Log and update troubleshooting steps in the ticketing system (HPSM) for accurate record-keeping.
- Device Management: Manage the imaging and reimaging of laptops/desktops and coordinate with shipping for device distribution.
- Inventory Control: Conduct inventory audits for IT devices and manage the receipt and storage of new equipment.
- Warranty Coordination: Liaise with manufacturers for warranty-related issues and facilitate replacements as needed.
- Project Support: Assist in testing and supporting various IT projects, including WPaaS initiatives.
- Team Collaboration: Work closely with the IT and Telecom teams to support datacenter operations and telecommunications.
The ideal candidate should possess strong communication skills, particularly in understanding regional dialects, and have a solid command of English. A background in IT support, along with experience in troubleshooting and user assistance, is essential for success in this role.
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Technical Support Analyst
2 weeks ago
Texas City, Texas, United States Saxon Global Full timePosition OverviewAs a Technical Support Analyst, you will play a crucial role in providing comprehensive IT assistance to our clients. Your expertise will ensure smooth operations and optimal performance of our technology systems.Key ResponsibilitiesSystem Administration: Manage and maintain Windows Server environments (2012 and 2016), including Active...
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Technical Support Specialist
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Onsite Support Team Supervisor
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Lead Financial Analyst
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Technical Sales Specialist
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Operations Support Specialist
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IT Support Specialist
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IT Support Specialist
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