Customer Service Representative

5 days ago


Andrews, Texas, United States Wingstop Full time
Job Description

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Wingstop. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and welcoming environment for our guests.

Key Responsibilities:

  • Customer Service: Greet and welcome customers entering the restaurant and calling into the restaurant. Provide menu recommendations and answer questions from customers.
  • Transaction Processing: Accurately process cash, credit card, and gift card transactions. Verify age for alcohol purchases and maintain a professional and presentable appearance according to the company's Uniform Standards.
  • Order Management: Place orders for customers in-person and over the phone. Monitor that all orders are read within Company quote times and verify that all wings are presentable and double checking all orders before giving the order to the customer(s).
  • Cash Handling: Balance the register at the end of the shift and deliver the amount before the next shift.
  • Teamwork: Assist in maintaining a clean workplace and practice safe handling procedures by following all safety and sanitation guidelines.

Requirements:

  • Education: High school diploma or equivalent required.
  • Experience: Previous customer service or food service experience preferred.
  • Skills: Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and maintain a professional demeanor under pressure.

Benefits:

  • Employee Discount: Receive a discount on Wingstop menu items.
  • Flexible Schedule: Opportunities for flexible scheduling to accommodate your needs.


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