Guest Services Manager
1 week ago
**Position: Front Desk Supervisor**
**Company:** IHG
**Location:** United States, Georgia
**Overview:**
Join our team at IHG, where we prioritize wellness and hospitality. As a **Front Desk Supervisor**, you will play a crucial role in ensuring our guests experience exceptional service from the moment they arrive.
**Key Responsibilities:**
- Oversee front desk operations, ensuring that guests receive timely and professional service.
- Maintain adherence to brand standards and enhance desk merchandising.
- Welcome guests upon arrival and address any inquiries or complaints with professionalism.
- Implement effective service recovery strategies to guarantee guest satisfaction.
- Communicate special requests or needs to staff and ensure proper follow-up.
**Qualifications:**
To be successful in this role, you should possess:
- A Bachelor’s degree in Hotel Management, Business Administration, or a related field.
- At least one year of experience in front office or guest services, including supervisory experience.
- Fluency in English; additional languages are a plus.
**Physical Requirements:**
This position requires:
- Frequent standing and movement in the front office area.
- Ability to use a keyboard for various property management systems.
- Capability to lift or carry items weighing up to 50 pounds.
**Skills Needed:**
Strong communication skills are essential for interacting with guests and team members. You should also be proficient in:
- Reading and writing for documentation and reporting.
- Basic math for budgeting and financial tasks.
- Problem-solving and organizational skills.
**Work Schedule:**
This role may require working nights, weekends, and holidays as needed.
**What We Offer:**
At IHG, we value our employees and provide opportunities for growth and development within the hospitality industry.
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