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Guest Services Representative

2 months ago

Alpharetta, United States IHG Full time

Position Overview

The Front Desk Agent plays a pivotal role in creating a welcoming environment for guests at our hotel. This position is essential in delivering exceptional customer service and ensuring that every guest's experience is memorable.

Key Responsibilities

  • Provide outstanding customer service to guests, ensuring their needs are met promptly and efficiently.
  • Assist with guest check-in and check-out processes, including handling reservations and managing guest inquiries.
  • Engage with guests to promote wellness initiatives and provide information about hotel amenities and services.
  • Handle guest complaints with professionalism, implementing service recovery strategies to ensure satisfaction.
  • Maintain knowledge of hotel facilities and local attractions to offer personalized recommendations.
  • Ensure the fulfillment of special requests from guests, including VIPs and loyalty program members.

Qualifications

The ideal candidate will possess strong communication skills, a commitment to guest satisfaction, and the ability to work in a fast-paced environment. Knowledge of wellness and nutrition trends is a plus.

What We Offer

We provide a competitive salary and benefits package, including uniform provisions, room discounts, and comprehensive training programs. As part of the IHG family, you will be part of a supportive team that values trust, collaboration, and diverse perspectives.

Commitment to Diversity

IHG is an equal opportunity employer, welcoming applicants from all backgrounds, including minorities, females, disabled individuals, and veterans.