Guest Services Representative

2 months ago

Alpharetta, United States The Hotel at Avalon and Alpharetta Full time

About The Hotel at Avalon:
Inspired by the enchanting realm of Avalon, our establishment offers a unique resort experience where guests are enveloped in the art of living well.

At The Hotel at Avalon, we believe in the 'Good Life' and provide our associates with an array of benefits. Alongside comprehensive medical, dental, vision, and retirement plans, our team members enjoy complimentary meals during shifts, free on-site parking, provided uniforms, and discounted dry cleaning services. Additionally, associates and their families can access discounted hotel accommodations at numerous locations worldwide through our partnership with Marriott.

We are committed to fostering a diverse and inclusive workplace. If you are enthusiastic about this position but do not meet every requirement, we encourage you to apply, as you may be the ideal candidate for this or other roles within our organization.

We also value military experience and welcome qualified military candidates to apply.

Position Overview:
As a Front Desk Agent, you will assist guests during their arrival and departure, ensuring a positive experience throughout their stay.

Key Responsibilities:

  • Welcome guests with a warm and genuine greeting, utilizing a positive tone and clear communication to address requests and provide accurate information regarding hotel amenities and local attractions.
  • Facilitate the registration process by entering and retrieving data from our computer system, confirming essential details such as guest count and room rates. Promote our brand and marketing initiatives while selecting appropriate accommodations based on guest preferences.
  • Process credit card transactions for authorization and manage cash handling, ensuring accuracy in financial transactions.
  • Respond promptly to phone inquiries, recording messages and relaying information to guests as needed.
  • Manage guest accounts during check-out, ensuring satisfaction and addressing any concerns that may arise.
  • Handle guest complaints with care, conducting thorough investigations to find effective solutions and negotiate satisfactory outcomes.
  • Maintain composure during high-pressure situations and emergencies, employing sound judgment and discretion.
  • Adhere to attendance policies and maintain regular availability for scheduled shifts.
  • Perform additional duties as assigned.

Qualifications:

  • High school diploma or equivalent required; a college degree is preferred.
  • Previous experience in the hospitality industry is advantageous.
  • Proficient in basic mathematical calculations and the use of calculators.
  • Ability to interact effectively with diverse customers, demonstrating patience and diplomacy.
  • Capability to stand and move throughout the front office while performing essential functions.
  • Proficient in using a moderately complex computer system for data entry and retrieval.
  • Adept at recognizing and responding to emergency situations.
  • Strong interpersonal skills to build effective relationships with colleagues and guests.
  • Excellent verbal and written communication skills, with the ability to adapt communication styles for various audiences.

Benefits:
We are dedicated to providing a comprehensive benefits package that supports your physical, mental, and financial well-being.

Our health programs include competitive medical and dental coverage, along with vision insurance. We offer vacation, sick leave, and holiday time to help you recharge. Additional benefits include pet insurance and various life insurance options, as well as short and long-term disability plans. Our 401(k) Savings Plan features matching contributions, and we provide discounts through our employee programs. Specific details may vary based on location and employment status.

We also partner with DailyPay, allowing associates to access their earnings when they choose.

The Hotel at Avalon is an equal opportunity employer, welcoming applicants from diverse backgrounds and experiences.

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