Guest Services Representative

1 week ago


Alpharetta, United States IHG Full time

Position Overview

The Guest Services Representative plays a crucial role in delivering exceptional customer service, ensuring that every guest enjoys a unique and memorable experience that embodies the IHG brand.

Key Responsibilities

  • Provide a warm welcome to guests upon arrival, offering signature greetings and refreshments.
  • Assist with check-in and check-out processes, luggage handling, and provide information about hotel amenities.
  • Engage with guests to promote wellness initiatives and ensure their needs are met throughout their stay.
  • Address guest complaints effectively, utilizing service recovery techniques to enhance satisfaction.
  • Stay informed about the latest wellness, nutrition, and hospitality trends to deliver outstanding service.
  • Gather and utilize guest feedback to foster relationships and drive improvements in service quality.
  • Ensure the fulfillment of special requests from guests, including VIPs and loyalty program members.

Commitment to Sustainability

Actively participate in sustainability initiatives and adhere to emergency procedures to maintain a safe environment for guests and staff.

What We Offer

We recognize and reward your dedication with competitive compensation and benefits, including uniforms, discounts, and comprehensive training programs. As part of the IHG family, you will collaborate with a diverse team that values trust, support, and a commitment to excellence.

IHG is an equal opportunity employer, welcoming applicants from all backgrounds.



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