Guest Services Representative

2 months ago

Alpharetta, United States The Hotel at Avalon and Alpharetta Full time

About The Hotel at Avalon:
At The Hotel at Avalon, we are inspired by the enchanting essence of Avalon, where the pursuit of the Good Life is a constant reality. Our establishment offers a unique resort atmosphere, immersing guests in the art of living well.

Employee Benefits:
As part of our commitment to our associates, we provide a range of benefits including medical, dental, and vision coverage, along with retirement plans. Associates enjoy complimentary meals during shifts, free on-site parking, provided uniforms, and discounted dry cleaning services. Additionally, you and your family can access discounted hotel stays at numerous Marriott locations worldwide.

Inclusivity Statement:
We recognize that not all candidates may meet every requirement. We encourage individuals from diverse backgrounds to apply, as you may be the ideal fit for this or other opportunities within our organization.

Overview:
The primary responsibility of the Front Desk Agent is to assist guests during their arrival and departure, ensuring a positive experience throughout their stay.

Key Responsibilities:

  • Welcome guests warmly with a friendly demeanor, providing clear information about hotel services and local attractions.
  • Manage the registration process, accurately inputting guest information and confirming details such as room rates and guest counts.
  • Handle financial transactions, including credit card authorizations and cash management, while maintaining an accurate house bank.
  • Respond promptly to phone inquiries, taking messages and relaying information to guests as needed.
  • Facilitate check-out procedures, ensuring guest satisfaction and addressing any concerns that may arise.
  • Resolve guest complaints through thorough investigation and effective negotiation.
  • Maintain composure during busy periods and emergency situations, using sound judgment to implement necessary actions.
  • Adhere to attendance policies and be available for regular shifts.
  • Perform additional duties as assigned to support hotel operations.

Qualifications:

  • High school diploma or equivalent is required; a college degree is preferred.
  • Previous experience in a hotel environment is advantageous.
  • Strong mathematical skills for handling financial transactions accurately.
  • Excellent interpersonal skills to effectively interact with guests and resolve conflicts.
  • Ability to stand and move throughout the front office while performing essential functions.
  • Proficient in using computer systems for data entry and retrieval.
  • Capability to recognize and respond to emergency situations.
  • Effective communication skills, both verbal and written, with the ability to adapt to various audiences.

Benefits Overview:
HEI Hotels and Resorts is dedicated to offering a comprehensive benefits package that promotes your physical, mental, and financial well-being. Our offerings include competitive medical and dental plans, vision insurance, vacation and sick leave, and pet insurance options. Financial wellness is supported through various insurance coverages and a 401(k) savings plan with matching contributions.

Equal Opportunity Employment:
HEI Hotels and Resorts is an equal opportunity employer, welcoming applicants from diverse backgrounds and experiences.

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