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Guest Services Representative

2 months ago

Alpharetta, United States Driftwood Hospitality Management Full time

Guest Services Representative

As a Guest Services Representative, your role is pivotal in creating a welcoming atmosphere for our visitors.

Key Responsibilities:

  • Deliver an outstanding first impression to guests, showcasing a genuine enthusiasm for exceptional hospitality.
  • Engage with guests both in person and via telephone, ensuring their needs are met with professionalism.
  • Efficiently manage the check-in and check-out processes using computer systems, while accurately handling financial transactions.
  • Demonstrate problem-solving skills and a proactive approach to guest inquiries and concerns.

Essential Qualifications:

To excel in this position, candidates should possess:

  • Strong English communication abilities, with proficiency in reading, writing, and speaking.
  • Comfort with technology and various software applications.
  • A capacity for continuous movement and the ability to lift or move items weighing up to 20 pounds.

Employee Benefits:

  • 401(k) Plan
  • Dental Coverage
  • Disability Insurance
  • Employee Assistance Programs
  • Flexible Spending Accounts
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Vision Coverage

Diversity Commitment:

Driftwood Hospitality Management is dedicated to fostering a diverse and inclusive workplace. We are an equal opportunity employer, and all qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.