Front Office Associate

20 hours ago


Napa, California, United States Pacific Hospitality Group Full time
About The Meritage Resort and Spa

Located in the heart of Napa Valley, The Meritage Resort and Spa is a world-class luxury resort that offers an unparalleled guest experience. Our resort features 467 rooms, including 51 suites, that provide beautiful accommodations paired with luxurious amenities.

Award-winning cuisine, indulgent spa treatments in the serenity of an underground Estate Cave, on-site tasting rooms, a locally sourced artisanal market, and a spacious community lawn for a picnic, play, and private concerts.

Job Summary

We are seeking a highly motivated and customer-focused Front Office Associate to join our dynamic team. As a Front Office Associate, you will be responsible for welcoming and registering hotel guests, responding to requests, and providing exceptional customer service.

Key Responsibilities
  • Welcome and register hotel guests in a professional and enthusiastic manner.
  • Respond to guest requests and resolve issues in a timely and effective manner.
  • Maintain accuracy of cash banks and balance funds.
  • Be empowered to creatively resolve guest complaints within the scope of authority.
Requirements
  • Guest service or customer service experience.
  • Basic math skills, including addition, subtraction, multiplication, and division.
  • Ability to work varying schedules, including holidays, weekends, and alternate shifts.
What We Offer

We offer a competitive hourly rate of $19.50, with opportunities for advancement and professional growth. Our team members enjoy a range of benefits, including health insurance, dental insurance, vision insurance, life insurance, 401k, educational reimbursement, and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to providing a safe and inclusive work environment for all employees and guests.



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