Front Office Operations Manager

7 days ago


Napa, California, United States The Meritage Resort and Spa Full time

About Us:

The Meritage Resort and Spa is a world-class luxury resort that offers an unparalleled guest experience. Our 467 rooms and suites provide beautiful accommodations paired with luxurious amenities, including award-winning cuisine, a serene spa, and on-site tasting rooms.

Job Summary:

We are seeking an experienced Front Office Operations Manager to join our dynamic team. As a key member of our management team, you will be responsible for overseeing all Front Office operations, including guest service, room inventory, and PBX/communications.

Key Responsibilities:

  • Manage all Front Office operations, including guest service, room inventory, and PBX/communications.
  • Plan and direct department goals, ensuring overall departmental success.
  • Participate in the hiring process, interviewing potential team members and selecting those that best meet staffing needs.
  • Monitor and develop team member performance, providing supervision, scheduling, and conducting evaluations.
  • Ensure staff receives required training and attends mandatory meetings.

Requirements:

  • 5 or more years of related Front Office experience, with at least 1 year in a similar role in high-end luxury properties as a supervisor or assistant manager.
  • Experience with Infor system preferred.
  • Ability to lead others in the department, mentoring and providing training that results in staff that meets/exceeds guest expectations.
  • Excellent customer service/communication skills to work with guests of various social, cultural, economic, and educational backgrounds.
  • Willingness and ability to work varying schedules, including holidays, weekends, and alternate shifts.
  • Maintain a clean appearance and professional demeanor.

Benefits:

  • Competitive salary range: $85,000-$95,000.
  • Eligibility for health insurance, dental insurance, vision insurance, life insurance, short-term disability, long-term disability, 401k, educational reimbursement, and paid time off.

Equal Opportunity Employer:

The Meritage Resort and Spa is an equal opportunity employer and welcomes applications from diverse candidates.


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