Guest Services Supervisor at Carneros Resort and Spa

2 weeks ago

Napa, California, United States Aimbridge Hospitality Full time

Position Overview

The Guest Services Supervisor is tasked with overseeing the daily operations of the Front Office, ensuring that all guests receive exceptional service in a warm, friendly, and efficient manner. This role is pivotal in maintaining high standards of guest satisfaction while optimizing room revenue and occupancy rates.

Key Responsibilities

Qualifications:

  • Minimum of 5 years of progressive experience in hospitality or a related sector; or a 2-year college degree with 3 years of relevant experience; or a 4-year college degree with at least 1 year of applicable experience.
  • Proven supervisory experience is essential.
  • Proficiency in Windows operating systems, company-approved spreadsheets, and word processing is required.
  • A valid driver's license from the applicable state is necessary.
  • Ability to communicate information and ideas effectively.
  • Quick and accurate evaluation of alternative courses of action is crucial.
  • Ability to perform well in high-pressure situations while maintaining composure.
  • Effective problem-solving skills, including anticipating and resolving issues as they arise.
  • Capability to assimilate complex information from various sources and adjust as needed.
  • Strong listening skills to understand and clarify concerns raised by guests and team members.
  • Basic understanding of financial information and arithmetic functions is required.

Job Duties:

  • Address all guest inquiries, concerns, and incidents at the Front Desk or through Reservations in a courteous and efficient manner, ensuring follow-up for guest satisfaction.
  • Inspire, coach, and manage all Front Desk staff in accordance with company standards.
  • Ensure adherence to brand and company training protocols, utilizing effective training methods.
  • Conduct interviews for Front Desk positions and follow established hiring procedures.
  • Perform 90-day and annual performance evaluations for Front Desk employees as per company standards.
  • Foster employee morale and ensure comprehensive training for Front Desk personnel.
  • Maximize room revenue and occupancy by reviewing daily status reports, analyzing rate efficiency, and monitoring credit reports.
  • Participate in necessary meetings and provide required reports to establish and implement sales guidelines.
  • Oversee the Night Audit process and ensure accuracy in financial reporting.
  • Assist in the development of management staff as assigned, ensuring all competencies are met.
  • Ensure timely completion of all end-of-month reporting requirements.
  • Review staff hours for payroll and submit to the Accounting department promptly.
  • Prepare employee schedules in line with business forecasts and budget guidelines.
  • Ensure accurate billing to maximize no-show revenue.
  • Maintain compliance with company policies regarding purchase orders and financial documentation.
  • Promote open communication and professional relationships with all departments.
  • Collaborate with Accounting on financial discrepancies and follow-up items.
  • Manage all aspects of the Front Office computer system, including software maintenance and report generation.
  • Ensure proper operation of the P.B.X. console and adherence to communication protocols.
  • Monitor reservation processes to maintain courtesy and upselling techniques.
  • Welcome all guests at the Front Desk in accordance with company standards.
  • Implement all company policies and house rules effectively.
  • Ensure efficient communication among staff using radios, maintaining professional etiquette.
  • Coordinate the ongoing implementation of the company’s service philosophy.
  • Oversee cash handling procedures at the Front Desk.
  • Attend all required team meetings and training sessions.
  • Ensure timely logging and delivery of messages and packages.
  • Stay informed about current rates, packages, and promotions.
  • Adhere to hotel credit policies and manage guest laundry services as applicable.
  • Ensure staff are consistently attentive, friendly, and helpful to all guests and colleagues.
  • Maintain and monitor 'Lost and Found' procedures according to company standards.
  • Establish and maintain a key control system.
  • Encourage participation in departmental meetings.
  • Focus the Front Desk team on enhancing guest service scores.
  • Monitor all VIP guests and special requests.
  • Maintain adequate supplies for the Front Office.
  • Review daily work and activity reports generated by Night Audit.
  • Assist in implementing and maintaining emergency procedures.
  • Stay informed about corporate programs and their standards.
  • Maintain an organized filing system for documentation and reports.
  • Conduct meetings as required by management.
  • Perform other duties as assigned.

Company Overview

Aimbridge Hospitality is a leading global third-party hotel management company, managing over 1,550 hotels across 50 states and 22 countries. Our team is dedicated to delivering exceptional guest experiences and achieving outstanding results in a culture that encourages excellence.

Benefits

Eligible full-time employees receive a competitive benefits package, including:

  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

  • Bartender at Carneros Resort and Spa

    3 days ago

    Napa, California, United States Carneros Resort and Spa Full time

    Job Summary:The Bartender is responsible for preparing food and drink orders, serving beverages and meals to patrons as regulated by state and federal age requirements, and coordinating lounge/bar activities.Responsibilities:Checks identification of customers to verify age requirements for purchase of alcohol.Presents menu, answers questions, and takes food...

  • Assistant Manager at Carneros Resort and Spa

    5 days ago

    Napa, California, United States Carneros Resort and Spa Full time

    Job Summary:The Food and Beverage Operations Manager is responsible for ensuring exceptional service and quality in all food and beverage outlets, including restaurants, lounges, and banquet facilities. This role requires a strong focus on customer satisfaction, team leadership, and operational efficiency.Key Responsibilities:Leadership and Team Management:...

  • Front Office Manager at Carneros Resort and Spa

    5 days ago

    Napa, California, United States Carneros Resort and Spa Full time

    Job Summary:The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.Key Responsibilities:Guest Service: Respond to all guest requests, problems,...

  • Spa Services Coordinator

    2 weeks ago

    Napa, California, United States Carneros Resort and Spa Full time

    Job Overview:The Spa Services Coordinator plays a vital role in ensuring the Spa's environment is pristine and welcoming, while also undertaking various housekeeping responsibilities as assigned.Key Qualifications:High School diploma or equivalent; experience in hospitality or a related sector is preferred.Exceptional attention to detail and effective...

  • Guest Services Supervisor

    2 weeks ago

    Napa, California, United States Silverado Resort and Spa Full time

    SALARY RANGE:$23.00-$24.50. The Guest Services Supervisor plays a vital role in supporting the Director of Front Office by delivering attentive, courteous, and efficient service to all guests, from their arrival through their entire stay, while optimizing room revenue and occupancy.Key Responsibilities- Uphold the company's service culture, focusing on the...

  • Sales Associate

    19 hours ago

    Napa, California, United States Carneros Resort and Spa Full time

    Job Summary:The Gift Shop Sales Associate is responsible for selling gift shop merchandise to customers, maintaining records of items received, and preparing goods for display or sale. This role requires excellent communication and customer service skills, as well as the ability to work as part of a team.Responsibilities:Qualifications:High School diploma or...

  • Spa Director

    3 months ago

    Napa, California, United States Carneros Resort and Spa Full time

    Job SummaryThe Spa Director plans and manages the Spa to achieve customer (guest employee & owner) satisfaction and quality services while meeting/exceeding financial goals. The position is responsible for short and long term planning and day-to-day operations of the Spa. Partners with the Director of Finance Director of Sales & Marketing and General Manager...

  • Sales and Catering Coordinator

    3 months ago

    Napa, California, United States Carneros Resort and Spa Full time

    Job SummaryCarneros Resort and Spa is looking for a dynamic, outgoing, motivated, detail-oriented teammate to join our Sales and Catering Team, providing administrative support as the Sales and Catering Coordinator. ResponsibilitiesQualificationsTime management and ability to meet deadlinesStrong verbal and written communication skillsStrong organizational...

  • Guest Services Supervisor

    2 weeks ago

    Napa, California, United States Silverado Resort and Spa Full time

    Salary Range: $23.00-$24.50. The Guest Services Supervisor plays a pivotal role in supporting the Director of Front Office by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay, while optimizing room revenue and occupancy rates. Key ResponsibilitiesAdhere to the company's service culture,...

  • Guest Services Supervisor

    2 weeks ago

    Napa, California, United States Silverado Resort and Spa Full time

    Salary Range: $23.00-$24.50. The Guest Services Supervisor plays a crucial role in supporting the Director of Front Office by delivering attentive, courteous, and efficient service to all guests before their arrival and throughout their stay, while optimizing room revenue and occupancy. Key ResponsibilitiesAdhere to the company’s service culture, focusing...

  • Resort Front Desk Supervisor

    6 days ago

    Napa, California, United States Carneros Resort and Spa Full time

    Job Summary:The Front Desk Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient, and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.Key Responsibilities:Guest Service: Respond to all guest requests, problems,...

  • Food & Beverage Operations Supervisor

    2 weeks ago

    Napa, California, United States Silverado Resort and Spa Full time

    COMPENSATION: $21.00-$22.00 per hour. The Food & Beverage Operations Supervisor is tasked with managing the service quality in the Food & Beverage areas, specifically focusing on the Market and Bakery as well as the Pool service. This role involves supporting the management team in training, motivating, and guiding staff members, while also providing...

  • Dining Service Assistant

    5 days ago

    Napa, California, United States Silverado Resort and Spa Full time

    Job SummarySilverado Resort and Spa is seeking a highly motivated and detail-oriented Dining Service Assistant to join our team. As a key member of our dining staff, you will provide exceptional service to our guests and contribute to the overall success of our resort.Key ResponsibilitiesAssist Servers during meal periods, ensuring prompt and efficient...

  • Reception Management Specialist

    2 weeks ago

    Napa, California, United States Silverado Resort and Spa Full time

    SALARY RANGE:$23.00-$24.50. The Guest Services Supervisor plays a crucial role in supporting the Director of Front Office by delivering attentive, courteous, and efficient service to all guests, from their initial arrival to the conclusion of their stay, while optimizing room revenue and occupancy.Key Responsibilities- Uphold the company's service culture,...

  • Resort Facilities Technician

    6 days ago

    Napa, California, United States Silverado Resort and Spa Full time

    Job SummarySilverado Resort and Spa is seeking a skilled Maintenance Engineer to join our team. As a key member of our facilities team, you will be responsible for ensuring the resort's property is maintained in the best possible condition at all times.Key ResponsibilitiesFacilities Maintenance: Perform routine maintenance tasks on resort equipment,...

  • Beverage Service Associate

    5 days ago

    Napa, California, United States Silverado Resort and Spa Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Banquet Barback to join our team at Silverado Resort and Spa. As a key member of our beverage service team, you will be responsible for providing exceptional service to our guests while maintaining a clean and organized bar area.Key ResponsibilitiesAssist the Bartender: Provide support to the...

  • Front Office Operations Manager

    5 days ago

    Napa, California, United States The Meritage Resort and Spa Full time

    About Us:The Meritage Resort and Spa is a world-class luxury resort that offers an unparalleled guest experience. Our 467 rooms and suites provide beautiful accommodations paired with luxurious amenities, including award-winning cuisine, a serene spa, and on-site tasting rooms.Job Summary:We are seeking an experienced Front Office Operations Manager to join...

  • Employee Relations Supervisor

    2 weeks ago

    Napa, California, United States The Meritage Resort and Spa Full time

    About the Company:The Meritage Resort and Spa is a premier luxury destination nestled in the scenic Napa Valley. Renowned for its outstanding amenities and exceptional service, we offer our guests an unparalleled experience in Wine Country. Become a part of our vibrant team and contribute to our legacy of excellence.Position: Human Resources ManagerKey...

  • Maintenance Engineer

    3 days ago

    Napa, California, United States Silverado Resort and Spa Full time

    About the RoleSilverado Resort and Spa is seeking a skilled Maintenance Engineer to join our team. As a key member of our facilities team, you will be responsible for ensuring the resort's property is maintained in the best possible condition at all times.Key ResponsibilitiesFacilities Maintenance: Perform routine maintenance tasks on resort equipment,...

  • Market F&B Supervisor

    3 days ago

    Napa, California, United States Silverado Resort and Spa Full time

    Job SummarySilverado Resort and Spa is seeking a highly skilled and experienced Food and Beverage Operations Manager to oversee the service in the Market and Bakery and the Pool. The ideal candidate will have a proven track record of success in a supervisory role and be able to motivate and coach team members to deliver exceptional guest experiences.Key...